ASAPP · 17 hours ago
Senior Staff Systems Engineer
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$240K/yr - $265K/yr
10+ years expASAPP is a company focused on delivering AI-powered customer experiences. They are seeking a Senior Staff Systems Engineer to lead the architectural vision for their GenerativeAgent product, designing a scalable platform for real-time customer service across various industries.
Artificial Intelligence (AI)CRMCustomer ServiceEnterprise SoftwareSales Automation
Responsibilities
Act as a technical authority and advisor across multiple engineering teams
Develop and drive alignment on system design, technical roadmaps, and best practices
Design and implement a scalable, multi-tenant deployment architecture that supports easy configuration of agents and business workflows for various customers
Define the communication, state management, and orchestration patterns for multi-agent systems
Mentor senior engineers and help raise the bar on systems thinking across the organization
Own and define system-level SLOs/SLIs for high-traffic, real-time voice and text services, focusing on latency, cost-efficiency, and fault tolerance across the ecosystem
Identify systemic risks and proactively design mitigation strategies
Partner with Security and Compliance teams to ensure systems meet regulatory and security requirements
Lead post-incident analysis and drive systemic improvements
Partner with Product, Customer Engineering, SRE, and TPMs to translate business requirements into system designs
Work with Research to evaluate and productionize cutting-edge ideas in the ML space
Drive complex initiatives that span multiple quarters and involve multiple teams
Communicate complex technical concepts clearly to both technical and non-technical stakeholders
Qualification
Required
10+ years of experience building large-scale production systems
Mastery in at least one cloud platform (AWS, GCP, Azure)
Expertise with container orchestration (Kubernetes)
Expertise with Python and/or Golang
Excellent communication, consensus-building, strategic thinking, and mentorship abilities
Deep understanding of distributed systems design patterns (e.g., service mesh, event-driven architecture, microservices)
Reliability engineering principles
System performance and capacity planning
Ability to lead through influence rather than authority
Preferred
Expertise with the LLM development lifecycle (e.g. fine-tuning, RAG, deployment, evaluation, monitoring & feedback)
Strong track record of building multi-agent systems at scale
Experience with security, compliance, and data privacy requirements (e.g. HIPAA, SOC 2)
Company
ASAPP
Breakthroughs are born out of research and ASAPP is advancing AI to drive greater human productivity and automating the world's workflows
201-500 employees
H1B Sponsorship
ASAPP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (2)
2022 (7)
2021 (14)
2020 (12)
Funding
Current Stage
Growth StageTotal Funding
$380M2023-06-01Secondary Market
2021-05-19Series C· $120M
2020-05-01Series B· $185M
Leadership Team
Michael Lawder
Executive Advisor
Recent News
2025-12-02
Company data provided by crunchbase