STATION F · 1 week ago
CUSTOMER SUCCESS MANAGER - USA - M/F/D
New York, United States
Contract
Hybrid
Mid Level
3+ years expAB Tasty is a global leader in AI-powered experience optimization solutions, committed to helping brands enhance their digital presence. The Customer Success Manager will guide clients in utilizing AB Tasty’s products effectively, fostering strong relationships and driving measurable business outcomes through strategic support and hands-on training.
Business DevelopmentIncubatorsInternet
Responsibilities
Build and maintain strong, trusted relationships with key stakeholders across clients
Understand client goals and challenges to provide tailored guidance and drive measurable business outcomes
Lead onboarding and adoption of AB Tasty’s platform, helping clients unlock value quickly and effectively
Develop deep expertise across multiple AB Tasty products, staying informed on industry trends to advise clients strategically
Identify risks and opportunities, partnering with Key Account Managers to support client growth, success, and product expansion
Showcase platform features and best practices to help clients maximize results and demonstrate the impact of their optimization programs
Capture client feedback and insights to influence internal teams and improve both product and experience
Collaborate closely with Engineering, Product, and Support teams to ensure seamless client experiences and effective technical guidance
Serve as the go-to partner for helping clients realize the full potential and ROI of their digital optimization programs
Qualification
Required
3+ years in a client-facing SaaS or digital optimization role, helping clients adopt technology and drive measurable outcomes
Strong organizational skills and ability to manage multiple clients and priorities
Consultative, client-focused mindset with confidence engaging decision-makers (VPs, Heads of Marketing, Product Managers, Engineers)
Excellent communication and active listening, strong ability to translate technical concepts for both technical and non-technical stakeholders
Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs
Interest or experience in UX design, analytics, e-commerce, and/or customer experience optimization
Experience in global or remote teams and collaborating across multiple internal functions (Sales, Engineering, Product, Marketing, Support)
Passion for helping clients maximize platform value, drive impact, and champion customer-centric improvements
Benefits
Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
International culture: collaborate with a diverse, global team across 8 countries
Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility
Company
STATION F
STATION F is a business incubator for startups.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kaan Armagan
Founder in Residence
Romain LAURENT
Founder in Residence
Recent News
The French Tech Journal
2026-01-16
The French Tech Journal
2025-11-14
The French Tech Journal
2025-11-10
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