HR Consult Works · 2 weeks ago
VP of Client Implementation and Success - Healthcare
United States
Full-time
Remote
Director/Executive
10+ years expHR Consult Works partners with major health systems and post-acute providers to enhance clinical environments in U.S. healthcare. They are seeking a Vice President of Client Delivery & Implementations to lead enterprise client success and manage the full lifecycle of implementations across high-profile accounts.
Staffing & Recruiting
Responsibilities
Own end-to-end delivery for all enterprise clients including flagship accounts — from post-contract sales handoff through integration/build, go-live, expansion, and long-term adoption
Oversee cross-functional implementation workstreams: integration, workflow configuration, clinical and operational optimization, and change management
Ensure consistent execution of methodology and playbooks while adapting to complex health system and post-acute environments
Build, refine, and scale implementation playbooks, standards, templates, and repeatable processes — ensuring adoption across teams and instilling confidence among large enterprise clients
Anticipate and resolve bottlenecks to shorten time-to-value
Use data and forecasting to drive capacity planning, resource allocation, and implementation prioritization
Build, lead, and mentor a high-performing client delivery team spanning integration engineering, implementation, onboarding, and customer project management
Cultivate a high-accountability, customer-obsessed culture defined by operational excellence, strong attention to detail, dynamic prioritization, and exceptional communication
Establish robust processes for managing the Client Delivery and Success organization
Recruit and develop top-tier delivery talent with deep healthcare, EMR, and post-acute domain experience
Serve as a trusted advisor to senior client executives (clinical operations, ambulatory care, home health, hospice, IT/IS, digital transformation)
Lead executive steering committees, milestone reviews, and alignment sessions to ensure drives measurable outcomes for customers like Cedars-Sinai, Providence, and Advocate Health
Partner with Sales and Customer Success in pre-sale scoping and post-go-live expansion
Partner with Sales to ensure strong, well-documented handoff processes between Sales and Delivery
Collaborate with Product and Engineering to convert workflow insights into product requirements and roadmap direction
Partner with Sales on expansion and upsell opportunities within existing enterprise accounts
Collaborate with Marketing to develop implementation collateral, case studies, and reference materials leveraging customer success stories
Define, track, and report KPIs across delivery quality, time-to-value, NPS/CSAT, activation, and churn risk
Build dashboards to provide visibility into implementation performance across clients
Use data-driven insights to drive continuous improvement and operational rigor
Qualification
Required
10+ years of progressive leadership in client delivery, implementations, or professional services within digital health, health IT, EMRs, or post-acute technology
Proven success managing complex enterprise healthcare implementations with workflow redesign, EMR integrations, and clinical operations
Deep understanding of health system operations and post-acute workflows (home health, hospice, home infusion, SNF, etc.)
Experience scaling and managing implementation teams in high-growth SaaS environments
Demonstrated ability to influence and manage relationships with senior clinical and operational executives
Strong program management skills with the ability to manage multiple enterprise launches simultaneously
Expertise in change management and driving adoption within large, matrixed healthcare environments
Company
HR Consult Works
HR Consult Works is a full service, women owned one stop shop staffing agency based out of The Mitten State! We offer flexible and low cost staffing solutions to meet your needs on your time and your budget.
Founded in 2019Grand Rapids, MI, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase