Rural Psychiatry Associates · 17 hours ago
IT Help Desk Technician
Fargo,ND,US
Full-time
Onsite
Mid Level
3+ years expRural Psychiatry Associates is seeking an experienced IT Help Desk Technician to join their growing team focused on improving rural mental health care. This role involves providing frontline IT support, maintaining systems, and collaborating with staff to ensure efficient technology operations.
AdultHealth CareMental HealthTherapeutics
Responsibilities
Provide Help Desk Support: Troubleshoot and resolve hardware, software, and system issues for employees
Install & Maintain Equipment: Set up computers, peripherals, and software for new and existing staff
Staff Training: Train employees on IT systems, software, and best practices
Assess IT Needs: Evaluate staff requests and recommend appropriate solutions
System Analysis & Improvement: Conduct quality analysis of IT systems and develop compare/contrast proposals with recommendations
Vendor & Resource Coordination: Obtain outside IT resources when needed
Communication & Reporting: Initiate actions and communicate unusual or critical IT issues to Administration
Project Leadership: Lead IT-related projects as assigned
Partner Site Support: Work with partner locations to ensure systems are connected and functioning properly
Meeting Participation: Attend meetings to address and appropriately direct IT-related issues
Qualification
Required
Associate's degree in Information Technology required
3–5 years of IT experience
Strong working knowledge of computer hardware, software, and network systems
Excellent problem-solving and analytical skills
Strong communication skills with the ability to support both technical and non-technical users
Ability to manage multiple priorities in a fast-paced environment
Highly organized, self-motivated, and able to work independently
Willingness to adapt to new technologies and evolving organizational needs
Preferred
Bachelor's degree in a related field
Benefits
Medical, Dental & Vision Insurance
Long & Short-Term Disability Insurance
Life Insurance
Flexible Spending Accounts
401(k) Retirement Plan
Generous Paid Time Off (accrual based on hours worked)
Paid Holidays
Company
Rural Psychiatry Associates
Rural Psychiatry Associates is a healthcare center that offers ADHD evaluations, adult psychiatry, and therapy services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase