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Front Porch Communities & Services · 3 days ago

Assistant Administrator - AH

Oakland, CA

Full-time

Onsite

Entry Level

$28.44/hr - $32/hr

1+ years exp

Front Porch Communities & Services is seeking an Assistant Administrator to assist residents, volunteers, and vendors in all aspects of operations. The role involves overseeing resident improvements, conducting property inspections, and resolving operational issues to enhance the quality of life for residents.

CommunitiesConsultingHealth Care

Responsibilities

Identify and promptly and effectively resolve operational issues, maintenance needs, resident concerns, leasing, client relations, etc

Cultivate and maintain positive relationships with residents and owners, acting as the secondary primary point of contact for resident and owner inquiries, issues, and concerns. Address resident complaints and resolve conflicts fairly and professionally, maintaining resident satisfaction and retention

Participate in the move-in and recertification process of the units

Monitor the physical aspect of the community and implement corrective actions as required

Perform common areas inspection and units’ semi-annual inspections

Work closely with maintenance and maintenance assistant staff to ensure a safe environment and that the community complies with all applicable laws and regulations

Maintain current knowledge of relevant laws, regulations, and industry best practices, ensuring compliance with all legal and regulatory requirements, including but not limited to the U.S. Department of Housing and Urban Development (HUD), state Housing Finance Agency, state and local government agencies, etc

Maintain risk management strategies and emergency preparedness plans

Ensure property licenses, permit inspections, etc. renewals occur timely

Perform all other related duties as assigned

Qualification

Affordable housing operationsHUD regulationsRealPage applicationsProject managementEffective communicationConflict managementTeam collaborationTime managementOrganizational skills

Required

High School/GED

1 year prior experience working in an affordable housing operation or a related field

Effective oral and written communication skills appropriate to the audience's needs

Ability to develop and deliver effective presentations live via online or virtual mediums

Excellent collaboration and team-building skills

Effective conflict management skills

Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction, problem identification, and resolution

Demonstrates a high level of accuracy, even under pressure

Excellent organizational skills

Ability to perform work independently with minimal supervision

Ability to exercise sound judgment and make decisions based on accurate and timely analysis

Demonstrated time management and priority-setting skills

Ability to simultaneously handle multiple priorities

Ability to work in a fast-paced, dynamic environment

Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines

Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis

Demonstrated project management skills

Demonstrated planning and project oversight/management skills

Demonstrated skills in project plan design and implementation, directing projects, coordinating the work of operational teams, and managing project budgets

Effectively manages project deadlines and escalates issues as appropriate

Preferred

Bachelor Degree in Business Management

1 year experience and literacy with the applications used by Affordable Housing communities, such as RealPage

Strong Knowledge and demonstrated understanding of HUD and/or CTCAC

Company

Front Porch Communities & Services

Front Porch is a dynamic not-for-profit organization, dedicated to empowering individuals to live connected and fulfilled lives through community and innovation.

Glendale, California, USA

1001-5000 employees