Apply on Employer Site

RTX · 13 hours ago

Order Administrator (Onsite)

HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA

Full-time

Onsite

Mid Level

$43K/yr - $83K/yr

4+ years exp

RTX is a leading aerospace company that delivers advanced cockpit displays and digital solutions for aviation customers. They are seeking a Customer Service Order Administrator who will be responsible for resolving customer service issues and managing order processing tasks under direct supervision.

AerospaceManufacturingSecuritySensorTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Applies basic skills in the execution of existing procedures

Obtains customers' names, addresses, billing information, product numbers, and specifications of items to be purchased

Answers basic customer inquiries on product availability, maintenance, and the status of orders

Resolves basic customer service or billing complaints

Keeps records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken

Serves as customer interface on product status and delivery

Responsible for scanning, filing and archiving service order packets

Inducts customer returned goods (CRGs) into SAP, creates and releases repair orders to the operations floor, per the direction of the Customer Account Specialist

Reviews and completes pending sales billing

Conducts shipping tasks, including quality checks for accuracy

Updates and maintains induction/shipping spreadsheets for tracking orders

Qualification

Customer service experienceMicrosoft O365 productsBasic skills executionRecord keepingOrder processing

Required

Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Preferred

Experience utilizing Microsoft O365 products

Customer service experience

Benefits

Medical, dental, and vision insurance.

Three weeks of vacation for newly hired employees.

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.

Tuition reimbursement program.

Student Loan Repayment Program.

Life insurance and disability coverage.

Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.

Birth, adoption, parental leave benefits.

Ovia Health, fertility, and family planning.

Adoption Assistance.

Autism Benefit.

Employee Assistance Plan, including up to 10 free counseling sessions.

Healthy You Incentives, wellness rewards program.

Doctor on Demand, virtual doctor visits.

Bright Horizons, child and elder care services.

Teladoc Medical Experts, second opinion program.

And more!

Company

RTX

Glassdoor3.8

RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.

Founded in 1922

Arlington, Virginia, USA

10001+ employees