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Acrisure Cyber Services · 13 hours ago

Technical Account Manager

New York, NY

Full-time

Onsite

Mid, Senior Level

$110K/yr - $125K/yr

5+ years exp

Acrisure Cyber Services is a full-service technology partner that helps businesses attain greater success and profitability through the strategic alignment of business objectives and technology. The Technical Account Manager plays a crucial role in aligning client technology environments with business goals, providing ongoing technical guidance, and ensuring successful client engagement and retention.

OutsourcingSmall and Medium Businesses

Responsibilities

Build and maintain client-specific technology roadmaps aligned to business objectives

Proactively refresh client roadmaps on a 12-month cadence

Deliver both Light Roadmaps (high-level, streamlined) and Full Strategic Roadmaps (detailed, multi-year plans) based on both client and internal needs

Create and maintain solution templates, vendor battlecards, and client strategy documentation

Engage in high-level discussions with clients, especially C-level stakeholders, to guide long-term technology planning as needed

Work closely with internal teams to deliver client solutions that align with both client and internal business goals

Serve as a high-level technical escalation point for the Client Success team

Provide quality assurance on client onboarding projects

Communicate technical requirements clearly to scoping and delivery teams

Provide guidance on security, compliance, and industry best practices

Be a Team Player – Frequent communication with both your team and clients is imperative to operational success

Qualification

IT infrastructure knowledgeMicrosoft ecosystems proficiencyTechnical account managementTechnical certificationsCustomer relationship managementAccountabilityCustomer service focusCommunication skillsTeam player

Required

At least 5 years of experience in technology-facing roles (support, engineering, account management)

Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset

Demonstrated history of job stability – We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig

Accountability – You are reliable and take responsibility for the tasks assigned to you

Excellent written and oral communication skills

On occasion, we do require work outside of our standard business hours to accommodate client needs

Ability to interpret metrics such as SLAs, ticket volume trends, NPS/CSAT, uptime, or project progress

Strong understanding of IT infrastructure and technology concepts (servers, networks, endpoints, cloud environments)

Familiarity with Microsoft ecosystems (Azure AD, M365 administration, Intune, Exchange)

Proven ability to build trust-based, long-term client relationships

Excellent communication skills, both written and verbal

Ability to assume responsibility and ownership for work performed

Complete command of English language both written and conversational

Experience working with ticketing systems