Caselle, Inc. ยท 6 hours ago
Payroll / Payroll Client Services/CSR
Provo,UT,US
Full-time
Hybrid
Entry Level
1+ years expCaselle, Inc. is a growing technology company based in Provo, Utah, dedicated to helping local governments and organizations modernize operations through cloud-based solutions. They are seeking a Client Service Analyst to assist clients via phone, email, and chat, ensuring a positive customer experience and effective problem resolution.
ComputerSoftware
Responsibilities
Assist clients by phone, email, and chat to answer questions and troubleshoot issues
Work closely with product, engineering, and implementation teams, acting as a bridge between customers and technology
Turn every interaction into a positive experience and every problem into a solution
Help customers resolve technical challenges and guide them through new features
Document insights that improve processes
Qualification
Required
1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment
Excellent verbal and written communication skills - you're clear, empathetic, and professional
A knack for troubleshooting and problem-solving, paired with curiosity and patience
Comfort with technology and a genuine desire to help people succeed with it
Preferred
Previous payroll experience, or light accounting experience
Benefits
Health
Dental
Vision
PTO
401(k)
Company
Caselle, Inc.
Caselle is a computer software company that provides accounting software solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase