ServiceNow · 11 hours ago
UX Sr Technical Consultant, Platform
United States
Full-time
Remote
Senior Level
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology, helping over 8,100 customers transform how they work. The UX Sr Technical Consultant will serve as a functional and technical expert on ServiceNow’s front end technologies, driving customer satisfaction and adoption while creating best-in-class user experiences on the platform.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Build best-in-class user experiences on the ServiceNow platform considering customer design systems, responsiveness, and WCAG 2.1 accessibility (HTML, CSS, AngularJS, SASS, Bootstrap 3, JSON, REST APIs) across all ServiceNow solutions
Drive customer KPIs, such as adoption and retention, across the platform leveraging User Experience and Design Thinking
Lead customer design and requirements workshops around Employee Center, Workspace, Virtual Agent and Mobile
Work hand-in-hand with customer teams to shape a shared vision of the future state, bring that vision to life through experience design, and optimize it through iterative validation to ensure it delivers measurable value
Lead conversations and work efforts between your customers and third-party design/creative teams
Be the guiding voice for customer leadership and stakeholders to ensure optimum functionality, performance, accessibility, scalability, and security – while leveraging the full potential of the ServiceNow platform
Working in an Agile environment, draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing, estimating, and approving them
Guide and provide ad-hoc oversight and enablement for the customer’s future administrators throughout the engagement
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Actively participate in the ServiceNow online Community by publishing blog posts related to UX best practices and the ServiceNow platform
Support specific sales activities when required
Provide knowledge-sharing, training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Travel depending on customer needs and internal meetings, potentially up to 50%
Qualification
Required
At least 5 years of configuration or development experience on the ServiceNow platform, as a ServiceNow functional expert, in the areas of app dev, web development, integrations, ServiceNow portal, workspace and mobile solutions
Experience with ServiceNow Platform GenAI capabilities leveraging Now Assist
Current ServiceNow System Administrator (CSA) Certification
Demonstrated ability to influence and consult (providing options with pros, cons and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
Experience developing with common JavaScript frameworks (AngularJS, React, etc.) and consult on UX related projects
Expert-level experience with Web Technologies (HTML, Web Services, Bootstrap 3, CSS, etc.) and working with SaaS technologies
Applying a User-Centered Design mindset and methodology when working on product designs
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Preferred
Bachelor's degree or certifications (Human-Computer Interaction or a related field)
Experience in conceptualization, design strategy, UX, and art direction of prototypes
Familiarity with collaboration, design and prototyping tools such as Figma, Miro, Sketch
Experience with user research such as: Conducting User Interviews, Usability Studies, Card Sorting, Surveys, etc
Formulating data into presentable format of personas, research findings, and customer journey maps
Understanding native mobile, web application, and responsive web design experience
Command of design basics: readability, iconography, color, and spatial relationships
ServiceNow certifications such as Application Development (CAD), Service Portal, and Virtual Agent are beneficial
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase