ManageAmerica | Property Management Software · 21 hours ago
Implementation Specialist
United States
Full-time
Remote
Entry, Mid Level
$53K/yr - $60K/yr
1+ years expManageAmerica is the leading SaaS provider of property management software in the manufactured housing industry. As an Implementation Specialist, you will assist new clients during the implementation of the software, focusing on customer service and ensuring successful configuration and onboarding processes.
Property ManagementReal EstateSoftwareTraining
Responsibilities
Manage all aspects of the ManageAmerica implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines
Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Teams, ad hoc meetings, emails, etc
Manage multiple implementation projects, with various priorities and deadlines at once for different customers
Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes
Maintain up to date project plans, tickets, and other project documentation to ensure project timelines are on track and visible to leadership
Conduct ongoing training sessions for clients and agencies and internal employees
Works with Account Management and Customer Support regarding new features and integrations as needed
Work closely with the product team and other internal teams to provide customer feedback which will help define future enhancements to our products
Manage new customer’s onboarding, data collection and configuration ensuring successful implementation
Work closely with cross-functional teams, including Sales, Marketing, Customer Success, and Product, to onboard and support the implementation
Provide direct assistance to customers for enrollment changes and program issue resolution
Provide exceptional customer service
Qualification
Required
Familiarity with remote work technologies, such as video conferencing platforms, project management software, and remote collaboration tools
Excellent communication and interpersonal skills to effectively engage with remote stakeholders at all levels
1-3 years software project coordination/implementation experience in a client-facing environment or corporate support role
Self-motivation and the ability to work independently while collaborating effectively with remote teams
Ability to adapt to change and a rapidly growing environment
Flexibility in scheduling to meet client needs with short turnaround
Proficient in Microsoft Excel with the technical aptitude to quickly learn and navigate new systems
Company
ManageAmerica | Property Management Software
The only property management software built specifically for the manufactured housing industry and its unique needs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Serent Capital
2022-06-08Private Equity
Leadership Team
Brice M. London
Chief Executive Officer
Paul Beavers
Chief Technology Officer
Recent News
Company data provided by crunchbase