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BCU · 1 day ago

Spec, Recovery

Vernon Hills, IL, 340 N Milwaukee Ave, Vernon Hills, Illinois, United States of America

Full-time

Onsite

Entry, Mid Level

$43K/yr - $65K/yr

2+ years exp

BCU is a dynamic workplace committed to empowering people to discover financial freedom. The role involves processing bankruptcy accounts and overseeing delinquent account holders to increase recovery dollars and mitigate losses while ensuring excellent member service.

BankingFinancial Services

Growth Opportunities

Responsibilities

Responsible for processing filing notifications, proof of claims, reaffirmations, and other account maintenance requests related to bankruptcies

Perform agreed upon quantity and quality of activity on assigned accounts. This includes working with external and internal members in addition to repossession agents, insurance companies and attorneys to resolve delinquency and prevent legal issues. Must perform thorough account follow up and ensure proper actions, documentation and analysis are being taken to resolve allocated accounts

Support management with various projects and process improvement initiatives

Work with the Collections Systems Admin to re-engineer processes and workflows to maximize department efficiency

Adheres to procedures outlined in the Collections Policy, state and federal regulations, and procedural documents

Handle outbound and inbound calls for a portfolio of delinquent account holders within the BCU share, loan, credit card, and/or real estate portfolios ensuring adequate collection efforts are performed to reduce delinquency and mitigate losses while maintaining excellent member service

Additional duties as assigned

Qualification

Collections experienceCollection lawsMicrosoft OfficeMember service focusFollow throughSense of urgencyCommunication skillsNegotiation skillsOrganizational skillsTime management skillsResults oriented