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Riveron · 15 hours ago

Business Performance Improvement - Manager - IT Operations

Orange County, CA

Full-time

Onsite

Senior Level

5+ years exp

Riveron is a consulting firm that partners with clients to solve complex finance challenges. They are seeking a Manager for IT Operations Consulting who will lead assessments and improvements of IT operating environments, focusing on reliability, scalability, and effectiveness in various IT domains.

AdviceConsultingFinancial Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Lead comprehensive assessments of IT operations, including infrastructure, cloud platforms, networks, cybersecurity posture, and service delivery capabilities

Perform root-cause analyses of IT and business application issues and develop actionable remediation and modernization roadmaps

Define and implement IT performance metrics, KPIs, dashboards, and recurring operational review routines

Design, evaluate, and enhance IT operating models, service desk structures, escalation paths, and support workflows

Implement or mature ITIL-aligned processes, including incident, problem, change, release, and configuration management

Improve service quality, responsiveness, and end-user experience through standardized processes and tooling

Advise clients on infrastructure strategy, cloud operations, endpoint management, monitoring solutions, and automation opportunities

Evaluate and manage third-party vendors and managed service providers (MSPs) to ensure service quality and cost effectiveness

Lead IT operations workstreams for mergers, acquisitions, integrations, and carve-outs

Support Day-1 readiness, TSA planning and execution, infrastructure separation, and stand-up of new operating environments

Manage and mentor junior staff

Provide coaching, performance feedback, and quality assurance across engagements

Ensure projects are delivered on time, within scope, and to Riveron quality standards

Qualification

IT operationsITSM frameworksCloud platformsCybersecurity fundamentalsAzureAWSITIL certificationPMP certificationClient-facing communicationExecutive presentation skillsTeam leadershipMentoring

Required

Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or related field

5–7+ years of experience in IT operations, infrastructure management, or IT service delivery

Strong understanding of ITSM frameworks, cloud platforms, networking, endpoint management, and cybersecurity fundamentals

Strong client-facing communication and executive presentation skills

Experience with MSPs and third-party vendors

Exposure to Azure and AWS environments

Experience supporting IT due diligence, M&A integration or carve-outs

Certifications such as ITIL, PMP/PRINCE2, Lean Six Sigma, PROSCI, CompTIA, Azure, or AWS

Benefits

Flexibility

Progressive benefits

Meaningful opportunities for impactful work that supports well-being in and out of the office

Company

Riveron

Glassdoor4.0

Riveron is a business advisory firm that offers professional consulting services for investors and operating organizations.

Founded in 2006

Dallas, Texas, USA

1001-5000 employees

https://riveron.com

H1B Sponsorship

Riveron has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)