Patient Communications Specialist jobs in United States
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Harbor Community Health Centers ยท 1 day ago

Patient Communications Specialist

positionSan Pedro, CA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Harbor Community Health Centers is dedicated to providing quality healthcare and supportive services to the community. The Patient Communications Specialist is responsible for ensuring successful patient interactions through excellent customer service and handling administrative functions related to patient communication.

DentalHealth CareMedicalPrimary and Urgent CareTherapeuticsWellness

Responsibilities

Answer phones, address all concerns and follow up with proper documentation and notes in the electronic health records (EHR) system
Monitor and address tasks in HarborCHC's patient communication platform according to HarborCHC procedures
Ensure patient demographics are accurate and complete in the electronic health records (EHR)
Deliver messages and route calls from patients to appropriate staff
Ensure all Meaningful Use information is obtained, updated, and verified in the EHR system on an ongoing, daily basis
Maintain department policies and ensure procedures meet HIPAA compliance, are current with industry standards, and are followed
Participates in internal and external audits and projects when necessary
Maintian metrics of wait time as required by health plans to 90 seconds
Maintian metrics of each call and assist time to 2.50 minutes
Effectively de-escalate patient complaints on calls with even tone
Demonstrate understanding of EHR scheduling process
Follow scheduling rules and process for efficiency, inluding maximization of visits
Ability to convey to patients/callers, effective messaging, regarding pracice protocols
Scrub schedule for any errors on an ongoing daily basis
Any additional administrative duties as directed by your Supervisor

Qualification

Customer serviceElectronic health records (EHR)Bilingual English/SpanishBasic Life Support (BLS)Microsoft OfficeAnalytical skillsProblem-solving skillsOrganizational skillsCommunication skills

Required

High school diploma or equivalent
At least 1 year experience in customer service/patient services in a health/dental office setting
Bilingual English/Spanish
Current Basic Life Support (BLS) Certification by the American Heart Association
Experience with electronic health records (EHR), eClinicalWorks preferred

Preferred

Experience at Federally Qualified Health Center preferred

Company

Harbor Community Health Centers

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Harbor Community Health Centers offers primary care, behavioral health, and psychotherapy services.
dateFounded in 1970
location
San Pedro, California, USA
people-size51-200 employees
web-link
https://www.harborcommunityclinic.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Exact Sciences
2023-12-07Grant
Company data provided by crunchbase