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Albertsons Media Collective · 2 days ago

Account Manager, Retail Media- L2

Fullerton, CA

Full-time

Onsite

Mid Level

$83K/yr - $108K/yr

4+ years exp

Albertsons Media Collective is a tech-centric, people-focused retail media network seeking an Account Manager to enhance client experiences. The role involves acting as the primary contact for clients, delivering strategic upsell opportunities, and ensuring seamless execution of campaigns.

AdvertisingBrand MarketingSocial Media

Hiring Manager

Anna Lee

Responsibilities

Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer

Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans

Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network

Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking

Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns

Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service

Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions

Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership

Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets

Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome

Monitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investment

Continuously monitor, learn and develop knowledge of retail media landscape

Client travel as needed