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BestMed | Urgent Care | Primary Care · 1 day ago

Client Services Specialist

San Antonio, TX, USA

Full-time

Onsite

Mid Level

3+ years exp

BestMed is a healthcare provider specializing in urgent and primary care services, and they are seeking a Client Services Specialist to enhance customer service and support operations. The role involves managing patient interactions, completing medical records requests, and ensuring compliance with medical regulations.

Health CareMedicalPrimary and Urgent CareWellness

Responsibilities

Ability to interact effectively, and in a supportive manner with persons of all backgrounds

Sustain excellent patient interactions using clear communication and problem-solving skills

Assess phone traffic for potential emergencies

Create documentation within medical regulation compliance to support communication between Central Services and individual clinic sites

Completes medical records requests, fax inbox, referrals, and prior authorizations

Communicate efficiently to sites and providers regarding needs of patients

Maintain confidentiality of sensitive patient information at all times

Answer the phone in a professional manner and follow procedures for routing calls

Participate in regular meetings with the Central Services Supervisor

Ability to handle assist in answering phone calls if necessary

Ability to simultaneously handle multiple software applications and multiple phone lines

Ability to adapt to feedback, drive performance to reach benchmark goals, and contributed to the growth and success of the Central Services department

Perform other duties as assigned