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UPMC · 3 hours ago

Business Strategic Analyst, Intermediate

Pittsburgh, PA

Full-time

Onsite

Mid Level

4+ years exp

UPMC Health Plan is seeking a Business Strategic Analyst (Intermediate) to help uncover opportunities and shape strategy. This role involves analyzing trends, identifying business issues, and designing solutions that drive measurable impact for members and teams.

BiotechnologyHealth CareHospitalMedical

Responsibilities

Discover Opportunities: Dive into data to identify trends, uncover business challenges, and recommend strategies that improve performance and customer satisfaction

Drive Strategic Initiatives: Prepare, pilot, and implement new processes and solutions that enhance operational efficiency

Collaborate Across Teams: Work closely with business owners, leadership, and call center teams to align goals and deliver results

Analyze & Forecast: Evaluate customer interaction data, performance metrics, and operational patterns to anticipate needs and optimize resources

Communicate Insights: Translate complex findings into clear, actionable recommendations for stakeholders and senior leadership

Improve Processes: Design workflows, refine systems, and create best practices that support successful launches and long-term success

Support Training & Quality: Provide feedback to teams, assist with training materials, and partner with QA to ensure continuous improvement

Qualification

Analytical skillsData managementProcess improvementExcel proficiencyCommunication skillsCollaborationTime managementProblem-solvingAttention to detail

Required

Strong analytical and problem-solving skills with a knack for turning data into strategy

Experience managing complex data and maintaining confidentiality

Ability to build relationships and collaborate across multiple departments

Exceptional communication skills—both written and verbal

Proficiency in tools like Excel, reporting platforms, and HRIS systems

A proactive mindset with a focus on process improvement and innovation

Bachelor's level degree or equivalent 4 years of experience

Relevant experience in the following areas is required 1) market research, 2) experience using quantitative, business intelligence and/or relational database 3) manipulation of data

Strong written and oral communications, detail oriented, analytical, and inquisitive

Excellent time management skills & strong attention to detail are mandatory

Strong logical approach to verifying product requirements

Ability to work independently and with others

Effective organization and time management skills? Ability to work in a fast-paced environment