Ameristar Casino Resort Spa Black Hawk · 2 days ago
Director of Technology
Black Hawk, CO
Full-time
Onsite
Lead/Staff, Director/Executive
$120K/yr - $130K/yr
4+ years expAmeristar Casino Resort Spa Black Hawk is part of PENN Entertainment, focusing on providing an exciting entertainment experience. The Director of Technology will oversee the Technology department's operations, manage budgets, and ensure compliance with governance standards while leading a team to enhance the property's technology and audio/video environment.
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Responsibilities
Responsible for directing the overall operations and staff of the Technology department
Evaluate, plan, develop, organize, implement, direct, and improve the property's technology and audio/video environment
Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives
Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM
Collaborate closely with the corporate Technology organization regarding cross functional governance, architecture, standards, and/or projects
Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red-Carpet Customer Service to all guests and team members
Translate the strategic logic and tactical business plans into operational plans and systems structures
Manage the remote access process
Participate in the development of design and implementation strategies to ensure property is kept abreast of technology or audio/video trends within the industry in accordance with enterprise governance and architectural standards
Participate in the development and ongoing operation of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users
Participate in the development and ongoing operation of disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards
Ensure adequate processing and storage capacity for growing business demands based on system demands and volumes
Continually reassess the competitiveness of technology and audio/video assets against the relevant comparable companies, industries, and markets
Establish and maintain credibility throughout the property with management and the employees to be an effective listener and problem solver of information issues
Participate in the development of appropriate policies and procedures to ensure the integrity of all deployed technology in accordance with enterprise governance and architectural standards
Coordinate the interdepartmental efforts relative to technology throughout the property
Manage the budget and other financial measures of the Technology Department
Regularly reassess systems mix, policies, procedures, and personnel to ensure compliance with strategic logics and operational objectives
Interview, select and train new team members
Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM
Maintains strict confidentiality in all departmental and company matters
Evaluates team members within department and delivers constructive feedback to employees regarding performance
Determines work procedures and expedites workflow
Responsible for employee performance (disciplining, coaching, counseling, development)
Qualification
Required
Bachelor's degree in computer science or management information systems
Subject matter knowledge of Gaming Operations
4-5 years of demonstrated experience in the application of a wide range of systems preferred
Familiarity with Governance and Information Security frameworks (PCI, NIST, SOX, Audit)
Minimum 4-5 years of project leadership or management experience
Business management, systems management, project management, contract negotiation and administration, operating and capital budgeting skills
Must be proficient in Microsoft applications
Ability to manage a team working in a high-pressure environment towards successful results for the property and company
Administrative, P/L management, technical, problem solving and negotiation skills
Strong verbal and written communication skills are required to communicate at all levels within the company and vendors
Proven experience in handling user problems and vendor relationships
Able to prioritize, direct and monitor multiple tasks and assignments
Technical knowledge of the PC environment including hardware, operating system, and networking
Ability to analyze problems and apply logical/cost effective solutions
Evaluate, recommend, and implement proven technologies that apply to business strategies and system needs
Planning and tactical deployment of objectives that provide effective and efficient operations and support for the property
Strong organizational skills
Benefits
Day 1 Benefits
401k Program
Company Perks
Career Opportunities
Advancement Programs
Scholarships
Company
Ameristar Casino Resort Spa Black Hawk
Ameristar Casino Resort Spa Black Hawk is like entering a landmark mountain lodge in one of the West’s best-loved National Parks.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kimberly Miller
Human Resources Business Partner
Company data provided by crunchbase