Adaptive Tecnologia · 4 hours ago
Technical Support Specialist
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expAdaptive is a rapidly growing vertical AI company that is building an AI-native ERP for real estate and construction. As a Technical Support Specialist, you will assist customers with advanced technical inquiries, analyze logs, troubleshoot integration issues, and collaborate with engineering to enhance product support.
Information ServicesInformation TechnologySoftware
Responsibilities
Handle customer support inquiries, including advanced technical issues requiring deeper analysis
Review logs, metadata, and internal dashboards to diagnose complex problems
Replicate customer-reported issues in sandbox environments
Troubleshoot integrations, with a strong emphasis on QuickBooks Online (QBO) sync behavior
Assess whether issues represent bugs, user errors, or workflow misunderstandings
Create clear, detailed escalation tickets for engineering with reproduction steps, logs, impact, and hypotheses
Manage multi-step investigations, ensuring timely follow-up with customers
Collaborate with engineering during escalations to provide context and added technical findings
Surface patterns and recurring issues to Product and Engineering
Produce detailed Help Center content focused on technical troubleshooting and integrations
Qualification
Required
2+ years technical support, tier-2 support, or SaaS troubleshooting experience
Required: Experience with QBO or other accounting system integrations
Strong debugging skills and comfort working with logs, data, and test environments
Excellent written communication for investigations and engineering escalations
Experience handling long-running technical cases
General understanding of construction industry financial processes (or aptitude for quick learning)
Familiarity with customer communication platforms like Intercom
Demonstrated ability to learn complex systems and processes quickly
Benefits
Top-tier benefits and 401(k) match
Flexible, remote-friendly work environment
Company
Adaptive Tecnologia
🚀 No mercado desde 2006, somos um ecossistema de soluções que visa facilitar a gestão de diversos segmentos, como postos de combustível, conveniências, lojas de material de construção, distribuidoras, entre outros.
51-200 employees
H1B Sponsorship
Adaptive Tecnologia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase