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Chambers Bank · 22 hours ago

Customer Service Representative (Floater)

Danville, AR

Part-time

Onsite

New Grad, Entry Level

Chambers Bank is seeking a Customer Service Representative (Floater) responsible for providing exceptional customer service in all aspects of the position. The role includes teller and new accounts duties, such as processing deposits, cashing checks, and opening various types of accounts while ensuring compliance with bank guidelines.

BankingFinancial Services

Responsibilities

Provide exceptional customer service to both internal and external customers at all times. Follow established customer service program

Represent the Bank in a professional manner at all times while performing duties

Maintain the privacy and confidentiality of customer information

Process deposits, cash checks and savings withdrawals, process loan payments, issue cashier’s checks and process safe deposit box rental payments, following all established teller procedures

Maintain cash drawer. Follow required cash handling guidelines including: cash limits, balancing standards and keeping drawer locked

Maintain ATM and/or vault as needed and in accordance with established guidelines

Open all types of deposit products including: DDA, Savings, CD, IRA, and Business Accounts. Open products for all types of ownerships including: Individual, Joint, Trust, Corporations, and LLC, following all established new account procedures. Follow compliance guidelines including BSA and AML

Follow appropriate compliance guidelines. Complete compliance testing as required

Remain knowledgeable of all Bank products and services. Cross sell all Bank products and services. Work toward branch/Bank sales goals

Follow established security protocols and minimize risk to the Bank at all times (ex: opening and closing of the Bank, utilizing dual control, customer service standards, etc.)

Assist with customer inquiries electronically, in person and by phone. Solve customer problems at point of contact within given authority

Complete branch administrative duties as needed or directed (ordering supplies, sorting mail, filing, etc.)

Able to travel to branches within the territory as assigned

Various other duties as assigned

Able to work in a constant state of alertness and in a safe manner