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Associa · 8 hours ago

Accounts Receivable Representative

San Ramon, CA

Full-time

Onsite

Mid Level

$22/hr - $25/hr

3+ years exp

Associa is a leading community management firm with over 225 branch offices across North America. They are seeking an Accounts Receivable Representative to manage homeowner association accounts, handle customer inquiries, and ensure compliance with financial policies.

AccountingCommunitiesConsultingProperty ManagementReal Estate

Responsibilities

Prepare and process monthly billings to homeowners, including updating assessment billing in accordance with the approved annual budget

Handle direct inbound customer service calls, emails, and inquiries via accounting software, providing clear and professional responses to homeowner questions regarding billing, late fees, account history, and payment status

Assess and apply monthly late fees and finance charges in accordance with the association’s collection policy and governing documents

Process bank returns, including returned checks and rejected electronic payments, and apply appropriate fees or account adjustments

Manage delinquent accounts, including homeowner correspondence and coordination with third-party collection agencies to outsource collections activity when required

Process and reconcile miscellaneous cash receipts, ensuring proper allocation to the associations bank accounts or homeowner accounts

Partner with Community Managers to research and resolve inbound inquiries from Board members regarding homeowner accounts and financial matters

Update homeowner accounts to reflect change of ownership after escrow closes, including ownership transfers, balance adjustments, and account setup for new owners

Maintain accurate account records and ensure compliance with internal controls, company policies, and governing documents

This is a full time non-exempt position working Monday - Friday, 8:00am-4:30pm in office at our San Ramon location

Qualification

Accounting experienceMS Office proficiencyCustomer service skillsOrganizational skillsDetail orientationLanguage skillsTeam collaborationProblem-solvingWritten communicationVerbal communicationTime managementSelf-starter