SESLOC Credit Union ยท 3 days ago
Fraud Investigator
San Luis Obispo,CA,US
Full-time
Onsite
Entry Level
$29.06/hr - $34.20/hr
1+ years expSESLOC Credit Union is committed to safeguarding its members and fostering a culture of integrity and trust. As a Fraud Investigator, you'll play a vital role in protecting the organization by identifying, investigating, and mitigating fraudulent activity while ensuring compliance with regulations and internal policies.
Financial Services
Responsibilities
Maintain in-depth knowledge of applicable policies, procedures, and federal/state regulations, including the Bank Secrecy Act, USA Patriot Act, OFAC requirements, privacy laws, and information security standards
Stay current on SESLOC products, services, policies, procedures, and industry updates through training, meetings, and internal communications
Conduct fraud investigations according to established procedures, ensuring accurate documentation, timely follow-up, and organized case files
Monitor fraud risk parameters and review transactions/applications (ACH activity, Online Banking, loan origination systems) to identify suspicious activity
Escalate complex or high-risk cases to the Manager as appropriate
Compile case details and investigation data for departmental reporting and trend analysis
Collaborate with the BSA Officer to provide investigative details for Suspicious Activity Reports (SARs) and maintain supporting documentation
Communicate findings to Risk, Compliance, and IT teams to support fraud prevention initiatives
Perform account maintenance and required transactions on the Credit Union's core system, ensuring compliance with internal controls
Communicate with members regarding potential fraud, providing guidance and answering questions
Interact with law enforcement agencies when appropriate and participate in fraud forums to stay informed on emerging trends
Support operational projects, audits, and cross-functional initiatives as assigned
Handle all member and employee information with strict confidentiality
Qualification
Required
High School Diploma or GED required
Strong analytical and investigative skills
Excellent communication and interpersonal abilities
Ability to manage multiple cases and meet deadlines
Proficiency in relevant systems and tools for fraud detection and reporting
Preferred
1-3 years of financial services or fraud-related experience preferred
Experience with fraud investigation, card systems, network platforms, fraud analysis tools, and general financial institution operations is desirable
Company
SESLOC Credit Union
Founded in 1942, SESLOC is a not-for-profit financial institution providing personal and business banking, commercial lending and investment services in central and coastal California.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase