Amazon Web Services (AWS) · 2 hours ago
Support Engineer II-Ext - AMZ23011.3
Seattle, WA
Full-time
Hybrid
Mid Level
$109K/yr - $160K/yr
3+ years expAmazon Web Services (AWS) is seeking a Support Engineer II-Ext to provide technical support and handle customer issues. The role involves troubleshooting network issues, implementing web service recommendations, ensuring security compliance, and collaborating with service teams to resolve complex customer problems.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Provide technical support, including fielding and handling customer issues via phone, chat, and email
Perform network troubleshooting of Amazon services utilizing tools and technologies including TCP/IP, DNS, DHCP, firewalls, routing, switching, LAN/WAN, traceroute, iperf, dig, cURL or related
Provide proactive recommendations throughout all phases of web service implementation for key customers around hypervisor/virtualization, Kubernetes, Docker and containerization
Use web security and compliance tools (e.g., IPsec, VPN, Web application Firewalls, Elastic Load balancers, IDS/IPS systems, DDOS prevention, PKI and PCI, HIPAA, FIPS, etc.) to ensure security of customer network infrastructure and data
Work with Service teams to establish and improve end-to-end service support
Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services
Work in collaboration with Subject Matter Experts and other service engineering teams to drive complex customer issues to resolution. Document comer case scenarios and troubleshoot workflows in AWS internal knowledge databases, and also write tutorials, create how-to videos, and other technical articles for the AWS customer community
Mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives
Qualification
Required
Master's degree or foreign equivalent degree in Computer Science, Computer Engineering, Computer Security, or a related field and 1 year of experience in the job offered or a related occupation
In the alternative, employer will accept a Bachelor's degree or foreign equivalent degree in Computer Science, Computer Engineering, Computer Security, or a related field and 3 years of experience in the job offered or a related occupation
Experience must include one year of experience in each of the following:
network architecture or systems engineering
configuring, managing, and troubleshooting largescale systems, including cloud virtualization, distributed networks, and colocation
deploying and troubleshooting LAN, VPN, Firewalls, DNS, TCP/IP, IPsec and IDS/IPS systems
system design, development and troubleshooting of container services for web applications
Benefits
A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
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