Prime Payroll Services Account Manager jobs in United States
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Veritas Prime · 17 hours ago

Prime Payroll Services Account Manager

positionOrlando, FL, US, 34787
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$90K/yr - $110K/yr

Veritas Prime specializes in Human Capital Management technology, providing clients with exceptional service. The Payroll Services Account Manager will lead day-to-day client interactions, ensuring successful delivery and client satisfaction while managing a portfolio of high-value accounts and collaborating with cross-functional teams.

ComputerConsultingInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Manage a portfolio of high-value or complex client accounts, driving long-term strategic growth and relationship management
Develop and execute client account management strategies to exceed performance metrics and increase client satisfaction
Act as an escalation point for complex or non-routine issues, ensuring effective resolution and root cause analysis
Serve as a senior advocate for client needs, collaborating with cross-functional teams such as tax, finance, and HRIS experts to deliver tailored solutions
Lead large-scale client onboarding and operational readiness initiatives, ensuring seamless transitions and adherence to service-level agreements
Facilitate strategic governance discussions with client stakeholders, identifying opportunities for process improvements and upselling additional services
Collaborate with leadership to implement best practices, innovative solutions, and quality assurance measures to elevate service delivery standards
Spearhead special projects aimed at optimizing department operations and enhancing client experiences
Deliver high-impact presentations and detailed performance reports to executive stakeholders, both internal and external
Ensure Year-End Process management aligns with compliance and quality standards, taking accountability for strategic planning and execution
Provide expertise in audit facilitation, ensuring accurate documentation and compliance
Create, maintain, and update advanced standard operating procedures (SOPs) and share insights across teams to enhance operational efficiency

Qualification

Client relationship managementPayroll services expertiseSAPHRIS proficiencyAnalyticalLegislative knowledgeYear-end filing experienceAdvanced communication skillsProblem-solvingChange managementProcess optimizationMS Excel proficiencyLeadership skillsOrganizational skillsPresentation skills

Required

Proven ability to manage and grow client relationships, particularly with high-value accounts
Exceptional leadership and mentoring skills with a track record of driving team success
Advanced communication and presentation skills to influence and build trust with executive stakeholders
Expertise in resolving escalations and implementing process improvements with measurable results
Strong analytical and problem-solving skills with a focus on strategic decision-making
Excellent organizational skills and ability to manage competing priorities effectively
Legislative Knowledge: Proficiency in federal and provincial employment standards, including the Canada Labour Code (for federally regulated industries) and provincial acts (e.g., Ontario ESA, BC Employment Standards)
Statutory Deductions: Expert knowledge in calculating and remitting CPP (Canada Pension Plan), EI (Employment Insurance), and Federal/Provincial Income Tax
Year-End Filing: Hands-on experience with year-end reconciliations and the issuance of T4, T4A, RL-1 (Québec), and T2200 forms
Extensive experience in payroll services, tax, or related fields, with demonstrated success in client account management
Advanced knowledge of payroll concepts, statutory practices, and regulations
Proven expertise in SAP or other HRIS systems is strongly preferred
Proficiency in MS Excel (including advanced functions like pivot tables and macros)
Demonstrated experience in leading large-scale projects, including change management and process optimization
A degree in accounting, business, or a related field; advanced certifications in payroll (e.g., CPP) are a plus

Company

Veritas Prime

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Veritas Prime is a Consultation agency
dateFounded in 2011
location
Orlando, Florida, USA
people-size201-500 employees
web-link
https://www.veritasprime.com/

H1B Sponsorship

Veritas Prime has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (6)
2022 (4)
2021 (3)
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
$31.5M
Key Investors
Carrick Capital Partners
2025-10-08Private Equity· $31.5M

Leadership Team

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Michael Pappis
Co-Founder, Chief Executive Officer
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Wesley Bryan
President- BPaaS Services
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Recent News

FinTech Global
Carrick Capital backs Veritas Prime with $31.5m funding
2025-10-24
PR Newswire
Carrick Capital Partners Leads $31.5 Million Investment in Veritas Prime
2025-10-23
Pulse 2.0
Carrick Capital Partners Investing $31.5 Million In Veritas Prime
2025-10-23
Company data provided by crunchbase