BILL · 9 hours ago
Revenue Operations Analyst - Gainsight Administrator
California, United States
Full-time
Hybrid
Mid Level
$132K/yr - $158K/yr
3+ years expBILL is a rapidly growing fintech company that empowers businesses by replacing outdated financial processes with innovative tools. The Revenue Operations Analyst – Gainsight Administrator is responsible for orchestrating operations activities across Customer Success and Implementation teams, focusing on Gainsight CRM, and driving the deployment of scalable processes and technology.
AppsBillingFinancial ServicesFinTechSaaS
No H1B
Responsibilities
Administer the Gainsight CS platform, including configuration, daily management, and ongoing enablement
Represent the needs of the Success and Support teams across cross-functional teams, managing intake, handoffs, and prioritization
Track KPIs to measure performance at the individual, segment, and organizational level
Own go-to-market and readiness initiatives for Customer Success, ensuring clear communication of product releases
Monitor account engagement, staffing ratios, and retention to support accurate forecasting models
Coordinate and support training programs for Success and Support teams to ensure strong product knowledge and customer impact
Qualification
Required
3+ years of experience in Customer Operations in a SaaS or FinTech environment
3+ years of experience in Operations, Program Management, or Field Enablement roles
3+ years of experience administering Gainsight, or a Gainsight Associate Administrator (Level 3) Certification
Demonstrated experience independently managing cross-functional projects from planning through execution
Hands-on experience with Gainsight features such as Horizon Rules, Data Designer, Journey Orchestrator, User Management, CSQL, and Data Management
Experience designing and scaling operational processes and team-wide programs
Experience with CRM and project tools such as Gainsight, Salesforce, Asana, Jira, and Outreach
Proficiency in data analysis tools such as Tableau, Excel, and Google Sheets
A bachelor's degree in a quantitative field such as business or economics, OR equivalent practical experience
Preferred
Strong written and verbal communication skills, including presenting to senior leadership
Ability to lead system and operations projects from concept through deployment
Highly organized and self-directed, with the ability to work across all levels of the organization
Collaborative approach and ability to communicate proactively across teams
Strong attention to detail and ability to meet tight deadlines
Skilled at identifying process or system improvements and taking initiative to address them
Benefits
Medical, dental, vision, life and disability insurance
401(k) retirement plan
Flexible spending & health savings account
Paid holidays
Paid time off
Employee Assistance Program (EAP)
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
Company
BILL
BILL is a developer of financial automation software for small and midsize businesses (SMBs).
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.48BKey Investors
Barington Capital GroupStarboard ValueFranklin Templeton
2025-12-04Post Ipo Equity
2025-09-04Post Ipo Equity
2024-12-04Post Ipo Debt· $1.2B
Leadership Team
René Lacerte
CEO & Founder
Ken Moss
Chief Technology Officer
Recent News
dcm.com
2025-12-31
globalventuring.com
2025-12-11
Company data provided by crunchbase