Nemours Children's Health · 3 hours ago
Financial Family Advocate II
Wilmington, DE
Full-time
Onsite
Mid Level
3+ years expNemours Children's Health is an internationally recognized children’s health system seeking a Financial Family Advocate II to join their team in Wilmington, DE. The role involves providing high-level customer service and healthcare finance knowledge to assist patients and families with the financial aspects of seeking treatment, including determining financial assistance programs and verifying insurance benefits.
AssociationHealth Care
Responsibilities
Convey courtesy, dignity, respect and a positive attitude through words and actions to establish harmonious relationships with all individuals
Demonstrate effective communication and respect by using active listening skills, positive body language and effective verbal, written and electronic forms of communication
Demonstrate care and concern and inclusion when interacting with and informing customers by consistently using A.I.D.E.T and protecting confidentiality and privacy
Utilize daily work queues, reports and schedules to identify and make contact with underinsured/uninsured patients to assist them in meeting their financial obligations for care by applying internal policies/procedures and external resources-such as Medicaid programs
Interview patients/families to obtain comprehensive financial information and based on this information, advise them on available financial assistance/Medicaid programs and assist them with applications and/or enrollments
Respond timely and appropriately to all internal referral requests and external customer phone calls to ensure that all issues are resolved in accordance with departmental standard workflows. This includes but is not limited to- billing inquiries, charity care applications, payment plan requests, accounts requiring special consideration, researching high dollar and newborn accounts
Collaborate with Authorization and Patient Cost Estimate teams to promptly identify self-pay patients, patients with high out of pocket expenses or with a non-contracted insurance carrier
Meet daily/weekly/monthly goals and expectations: call center metrics and recording evaluations, accurate payment posting, self-pay screening and account follow up guidelines, and account documentation
Ensure that payment plans, discounts, special services funding, charity care, and receipt of payments are accurately assigned to accounts, properly documented and reconciled daily
Coordinate with insurance carriers to verify eligibility and determine healthcare benefits particularly as it relates to out-of-pocket expenses for the patient and/or patient’s family and confirm that documented information is accurate and current, including demographic information
Qualification
Required
Associates degree or 1 year of specialized training beyond high school required
Minimal of 3 years of relevant work experience required
Preferred
CHAA (Certified Healthcare Access Associate), CRCR (Certified Revenue Cycle Representative) or CAC (Certified Application Counselor) preferred
Company
Nemours Children's Health
Nemours Children's Health is committed to improving the health of children.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$10.5MKey Investors
National Institutes of Health
2021-09-21Grant· $10.5M
Leadership Team
Mark Mumford
EVP, Chief Operating Officer, Nemours Children's Health
Kevin Haynes
Chief Privacy Officer
Recent News
2025-12-02
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