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Public Strategies · 12 hours ago

Information Technology Specialist - FT

Oklahoma City, OK

Full-time

Onsite

New Grad, Entry Level

Public Strategies is a nationally respected consulting, project management, and marketing firm based in Oklahoma City. The Information Technology Specialist is responsible for installing, modifying, and repairing computer hardware and software systems while providing technical support to users. This role involves assisting in IT systems management, user onboarding, and maintaining IT assets.

Public Relations

Growth Opportunities

Responsibilities

Assists in deploying, monitoring, maintaining, updating, and supporting all IT systems, including computers, hardware, software, peripherals, and user software

Assists with systems administration by creating users, groups, teams, shared mailboxes, and resource mailboxes using Microsoft 365 and Active Directory

Responsible for all new hire IT onboarding, including computer imaging and user training

Uses customer service skills to provide end-users with telephone, in-person, and online support

Assists in maintaining asset management for all company IT assets

Assists with helpdesk and desktop support duties such as installing hardware and peripheral components, and general troubleshooting

Assist the Senior IT Team with installing, managing, and maintaining networking hardware

Assists the Senior IT Team with installing, managing, and maintaining Windows servers

Assists with managing and maintaining Windows Deployment Services and computer imaging software

Provide support for all Audio/Video systems, both in-person and over the phone

Identifies and procures the hardware and software needed to satisfy user requirements

Loads appropriate software packages such as operating systems, office applications, and other third-party software

Assists in customizing and adapting existing programs to meet users’ requirements

Assists with coordinating activities with network services and information systems groups

Provide updates, status, and completion information to managers and/or users via voice mail, e-mail, or in-person communication

Refers hardware problems to service personnel for correction

Monitors security camera software, servers, and peripherals

Provide feedback and status updates to the Senior Manager of IT

Provide documentation and knowledge base material for all IT tickets

Assist the Senior IT Team with all SOPs and procedure documentation from tickets

Assists in research and procurement of computer accessories and supplies

Keep current with the latest technologies

Other duties as assigned

Qualification

O365 proficiencyActive DirectoryMS Exchange OnlineComputer imaging softwareWindows server managementCustomer service skillsHelpdesk supportAudio/Video systems support