SpaceX · 22 hours ago
Sr. Manager, Customer Success (Starlink)
Redmond, WA
Full-time
Onsite
Mid, Senior Level
$175K/yr - $230K/yr
4+ years expSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. As a Customer Experience Senior Manager, you will be responsible for the post-purchase experience of Starlink customers, leading a team to optimize operations and enhance the customer journey.
Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Manage a team of operations engineers to identify and eliminate defects in the customer experience. Manage their development and career progression
Analyze complex problems involving multiple stakeholders, driving toward optimal solutions that benefit customers, reduce costs, and eliminate the need to contact customer support
Leverage operational data and customer anecdotes to identify trends and opportunities in the customer experience to steer engineering roadmaps and executive decisions
Collaborate with cross-functional Starlink teams (Software Engineering, Network Reliability, Growth, Production, Market Access, Communications, Shipping, and more) to develop and execute short to midrange plans for enhancing the customer experience
Fix, delete, automate, or create new processes for addressing structural and emerging issues
Develop, track, and analyze key performance indicators to measure the health of each portion of the customer journey
Work alongside Automation and Software Engineers to develop technical and process-based solutions for improving the customer experience
Qualification
Required
Bachelor's degree in mathematics, data science, physics, or an engineering discipline
4+ years of experience in one or more of the following: Product Management, Technical Program Management, Software/Automation Engineering, Process Engineering
2+ years of experience in a leadership role with direct reports
Must be available to work extended hours and weekends as needed
Willingness to travel to customer sites, other SpaceX locations, and events as needed
Preferred
Master's degree in business, engineering, or science discipline
Experience working in a Customer Service and/or Success organization in a B2B and B2C environment
Demonstrated ability to dive deep into technical topics and data analytics
Insatiable appetite for new knowledge, with the ability to quickly develop expertise and solve difficult problems in unfamiliar domains
Demonstrated capability to parse technical subjects on a deep level
Experience in data analysis using Python and SQL, R
Ability to work in fast-paced, high stress environments
Excellent written and executive communication skills
Proficiency with statistics, data analysis, cost/benefit analysis, and visualization
Project management certification or Agile/Lean Expertise
Benefits
Long-term incentives, in the form of company stock, stock options, or long-term cash awards
Potential discretionary bonuses
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
Various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick time in compliance with state and federal law
Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday
Company
SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$11.78BKey Investors
Korea Investment PartnersIntesa SanpaoloAndreessen Horowitz
2025-12-12Secondary Market
2025-09-10Secondary Market
2025-08-13Secondary Market· $10M
Leadership Team
Bret Johnsen
CFO
Charles Kuehmann
VP Materials Engineering
Recent News
2026-01-13
2026-01-12
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