Apple · 21 hours ago
Senior Manager of AI Enablement & Adoption - Services Operations
Cupertino, California, United States
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$208K/yr - $314K/yr
15+ years expApple is assembling a new team to expedite the adoption of Artificial Intelligence (AI) throughout Services Operations. They are seeking a senior leader to establish and scale the AI Education, Training, and Adoption function, which includes designing role-based learning journeys and implementing change management necessary for a successful AI transformation.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Build comprehensive role-based learning journeys for employees and people leaders across AI fluency levels
Design and deliver hands-on learning experiences including workshops, training sessions, hackathons, and guided labs
Provide and maintain self-serve enablement resources (websites, videos, newsletters, toolkits, playbooks)
Scale and operationalize the AI Ambassadors network to support teams globally
Lead organizational change management efforts to build awareness, confidence, and sustained usage of AI tools
Document, publish, and spotlight AI adoption case studies and exemplary use cases across the org
Partner with Internal Communications to drive clear, engaging storytelling on AI progress
Work with L&D, People Business Partners, and cross-functional teams to embed AI learning into leadership development, onboarding, and talent programs
Collaborate with teams across Apple and learn from AI enablement initiatives happening elsewhere to adopt best practices for Services org
Partner with Technology & Innovation teams to train employees on emerging tools and workflows
Define and track KPIs to measure learning effectiveness, adoption, and engagement
Implement feedback loops and data-driven mechanisms to continuously refine programs, content, and delivery
Monitor external trends and AI education best practices to keep Apple’s workforce capabilities at the forefront
Qualification
Required
15+ years of experience in Learning & Development, Strategy, Technical Enablement, Change Management, Program Management, or a related field
Experience building and scaling learning programs for diverse global audiences
Strong facilitation skills, with experience leading training
Demonstrated success driving large-scale adoption initiatives and influencing senior leaders
Experience working in dynamic, ambiguous environments and building new programs from scratch
Excellent communication skills with the ability to simplify complex topics for multiple audiences
Strong analytical and critical-thinking skills with experience using data to inform decisions
Preferred
Degree in Instructional Design, Education, Organizational Leadership, Engineering, or related field
Experience enabling AI or other emerging technologies within a organization
Familiarity with AI tools and prompt-based workflows
Experience partnering with teams on creating learning experiences
Passion for developing talent, fostering inclusion, and building learning cultures
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase