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ABB · 15 hours ago

Technical Sales Support Specialist

Fort Smith, AR

Full-time

Onsite

Mid Level

4+ years exp

ABB is a global market leader dedicated to helping industries grow in a leaner and cleaner manner. The Technical Sales Support Specialist serves as the primary point of contact for supporting the Sales organization and customers regarding NEMA products, delivering technical and operational support to ensure a seamless customer experience and successful sales outcomes.

AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics

No H1B

Responsibilities

Serve as the primary customer contact, providing timely communication on delivery schedules, payment terms, and general conditions while ensuring a positive customer experience

Support sales activities by delivering technical guidance, value propositions, and effective solutions to inquiries, coordinating with internal teams for issue resolution

Monitor and manage order status, administrative processes, and escalations, ensuring smooth execution of sales transactions and supporting cash collection when needed

Identify market opportunities and improvement areas through analysis of customer needs and inquiry trends, contributing to business growth and process optimization

Qualification

NEMA products knowledgeTechnical sales supportMicrosoft Office SuiteSAP knowledgeManufacturing conceptsTrade compliance understandingCustomer communicationProblem-solvingCollaboration

Required

High School Diploma/GED with minimum 4 years relevant experience

Working knowledge of Microsoft Word, Outlook, PowerPoint and Excel

Candidates must already have work authorization that would permit them to work for ABB in the US

Preferred

Associate's Degree and minimum 2 years or Bachelor's Degree and experience with NEMA or electrical motor product background

Working knowledge of Baldor's SAP, OMS, VIP4

Understanding of manufacturing concepts, processes and Flex-Flow / Lean concepts

Understanding of international laws, trade compliance, and US export, incoterms and exchange rates

ABB intercompany/international trade and routing practices

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus

Vision benefit

Company paid life insurance (2X base pay)

Company paid AD&D (1X base pay)

Voluntary life and AD&D – 100% employee paid up to maximums

Short Term Disability – up to 26 weeks – Company paid

Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

Parental Leave – up to 6 weeks

Employee Assistance Program

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

Employee discount program