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University of Michigan · 19 hours ago

Collection Interviewer

Ann Arbor, MI

Full-time

Hybrid

Entry, Mid Level

$46K/yr - $50K/yr

2+ years exp

The University of Michigan is seeking a Collection Counselor to join their Student Loan Collections team in Financial Operations. This role involves collecting student loan debt and outstanding student account balances through various means of communication while ensuring compliance with federal and state regulations.

E-LearningEducationHigher EducationUniversities

Growth Opportunities

No H1B

Responsibilities

Collect student loan and student account outstanding balances using various means of communication such as, telephoning appropriate parties, sending written communications by email or letter, and video conferencing

Obtain missing information such as borrower addresses and telephone numbers by searching relevant university databases, or by skip tracing

Follow federal and state regulations governing collection of student debt when placing telephone calls or sending email communications, pre-acceleration letters, and collection letters

Counsel borrowers, and their representatives, about their rights and responsibilities with respect to their loans and other debt, while handling any disputes

Determine deferment and cancellation eligibility and assist borrowers in obtaining these loan benefits, often collaborating with Records team members to ensure compliance with regulations

Use collection knowledge and experience when assisting disgruntled borrowers with repayment and sensitive matters, consulting with manager as appropriate

Qualification

Student debt collectionFERPAFair Credit Reporting ActMicrosoft Office SuiteOracle PeopleSoftECSI loan servicing softwareCustomer serviceTeamworkCommunication skills

Required

Completion of high school education, with college degree preferred

Two or more years of experience collecting student debt, including knowledge of FERPA, the Fair Credit Reporting Act and the rules regarding Personal Identifiable Information

Must be collaborative and teamwork oriented

Passion for high-quality customer service

Proven ability to work independently in remote work environment

Ability to correspond appropriately with a variety of individuals from diverse backgrounds

Ability to handle difficult conversations

Working knowledge of PCs and desktop software, Microsoft Office Suite, Zoom, and Google platform

Preferred

Knowledge of university policies and federal regulations involving institutional loans and student accounts collections

Experience working with complex student administration systems (Oracle PeopleSoft) and loan servicing software (ECSI)

Benefits

Flexible work environment

Generous time off

A retirement plan that provides two-for-one matching contributions with immediate vesting

Many choices for comprehensive health insurance

Life insurance

Long-term disability coverage

Flexible spending accounts for healthcare and dependent care expenses

Company

University of Michigan

Glassdoor4.3

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Founded in 1817

Ann Arbor, Michigan, USA

10001+ employees