Soaring Eagle Casino & Resort · 1 week ago
SER Host Sinikaung PT - 1399
Mount Pleasant, MI
Full-time
Onsite
New Grad, Entry Level
$14/hr - $14/hr
0+ years expSoaring Eagle Casino & Resort is seeking a SER Host to provide exceptional customer service in their dining area. The role involves greeting guests, managing dining reservations, and maintaining a clean and welcoming environment for patrons.
CasinoGamblingRecreation
Responsibilities
Greet guests, escort them to tables and provide menus
Remain aware of activities of dining room to provide fast and courteous service to our guests
Schedule dining reservations
Maintain and update seating charts; maintain wait list
Provide water to guests as needed
Roll silverware
Answer basic questions guests may have about our menus
Assist in restocking mints, knives, toothpicks, and napkins
Assist in maintaining cleanliness of restaurant and work area
Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority
Must maintain strict confidentiality and present a positive, professional demeanor and image at all times
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor
Contact with Food & Beverage management and associates to ensure an enjoyable experience for our guests and to represent the organization well through professionalism and service excellence
Contact with guests to ensure accommodations are fulfilled
Qualification
Required
Must be at least 18 years of age
Six months food or hosting experience and/or the ability to successfully pass in-house training
Must be able to pass background check to meet the employment eligibility requirements as they pertain to the position
MUST HAVE WEEKEND AVAILABILTY
Knowledge of restaurant operations and food service principles
Knowledge of basic math and arithmetic
Skills in providing excellent guest service
Ability to create a friendly atmosphere and demonstrate excellent guest service
Ability to communicate effectively both verbally and in writing
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds
Ability to work independently and meet strict time lines
Ability to interpret a variety of instructions furnished in written and oral form
Ability to work well with others
Ability to work flexible hours, including weekends, holidays and graveyard shifts
Ability to work in stressful situations
Frequent walking and use of hands, wrists, fingers associated with serving water, menus and other items
Stand for prolonged periods of time
Stoop, bend, kneel or crouch
Normal auditory, visual acuity, and verbal communication skills
Occasionally lift and/or move up to 20 pounds
Frequent walking and standing in a smoking environment and contact with the general public
Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino and constant machine and crowd noise
Extended hours and irregular shifts are required
Preferred
Native American preference shall apply to all positions
Benefits
Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government
Company
Soaring Eagle Casino & Resort
Soaring Eagle Casino & Resort is a recreation company that provides dining, shows, and gambling services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Melinda Coffin
Chief Executive Officer, Saginaw Chippewa Gaming Enterprises
Recent News
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