Apply on Employer Site

Applied Digital · 19 hours ago

Customer Delivery Manager

Ellendale, ND

Full-time

Onsite

Senior Level

5+ years exp

Applied Digital is at the forefront of AI innovation, providing advanced data center solutions for high-performance computing. The Customer Delivery Manager will ensure that internal teams meet all contractual obligations, serving as a liaison between customer expectations and internal execution while fostering collaboration across teams.

Information Technology & Services

No H1B

Responsibilities

Review and interpret customer contracts, SLAs, and obligations

Monitor adherence to contractual terms and escalate non-compliance issues

Track deliverables and milestones to ensure timely and accurate execution

Hold internal teams accountable for meeting commitments

Identify gaps or risks in meeting obligations and implement corrective actions

Partner with operations, legal, and customer success teams to resolve challenges

Facilitate discussions to address issues constructively and maintain customer satisfaction

Provide regular updates on compliance status and delivery performance to leadership

Maintain documentation and audit trails for contractual obligations

Qualification

Service-Level Agreements (SLAs)Contract ManagementProject DeliveryStakeholder ManagementProject Management CertificationProblem-SolvingAccountabilityContinuous Improvement MindsetSecurity ComplianceDigital LiteracyCommunicationCollaborationAdaptabilityAttention to DetailTime ManagementIntegrityDocumentation Discipline

Required

Bachelor's degree in business administration, Operations Management, or related field or equivalent experience

5+ years of experience with service-level agreements (SLAs) and compliance frameworks

5+ years of experience in customer operations, contract management, and project delivery

Ability to read and interpret complex contracts

Effective organizational skills and attention to detail

Proven ability to challenge teams constructively and drive accountability

Strong problem-solving, communication, and stakeholder management skills

Preferred

Experience in technology, engineering, or data center operations

Project Management certification (PMP or equivalent) is a plus

Experience working in a matrixed organization with cross-functional teams

Company

Applied Digital

Applied Digital (Nasdaq: APLD) — named Best Data Center in the Americas 2025 by Datacloud — designs, builds, and operates high-performance, sustainably engineered data centers and colocation services for artificial intelligence, cloud, networking, and blockchain workloads.

Founded in 2021

Dallas, Texas, US

51-200 employees