Gainwell Technologies · 3 days ago
Call Center Specialist- Anchorage, AK (Hybrid)
Anchorage, AK, US, 99503
Full-time
Hybrid
Entry Level
$36K/yr - $51K/yr
2+ years expGainwell Technologies is a company focused on improving health and well-being through technology. They are looking for Call Center Representatives to support the Alaska Medicaid account, handling calls from members and providers in a fast-paced environment.
Health CareInformation Technology
Responsibilities
Identifies, prioritizes, and resolves most questions
Receives calls and provides accurate, acceptable answers to queries and concerns
De-escalates situations involving dissatisfied callers, offering patient assistance and support
Guides callers through troubleshooting and navigating the Medicaid sites and/or services
Reviews customer or client accounts, providing updates and information per established program policies
Qualification
Required
At least two years of Medicaid claims/policies, healthcare insurance, or healthcare industry experience
Ability to follow written policies, procedures, and guidelines
Ability to read and interpret basically to moderately complex documents, such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines
Excellent written and verbal communication skills, customer service skills, professional telephone and presentation skills, excellent organizational, time management and prioritization skills
Good personal computer and business solutions software skills
Benefits
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase