First Citizens Bank · 12 hours ago
Senior Business Risk & Controls Program Manager-Incident Management (Remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$124K/yr - $165K/yr
8+ years expFirst Citizens Bank is seeking a Senior Risk Program Manager for Incident Management within their Enterprise, Technology & Operations organization. This role focuses on governing the Incident Management program and managing business risks and controls across various risk types as per established policies and standards.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
The primary responsibility isto develop and execute a First Line Incident Management Governance Program that supports all business units within ET&O
Business Risk & Controls Knowledge and Expertise - Develops and maintainsa deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities. Collaborates with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy
Risk Program Execution - Supports the implementation and maintenance of the BU's risk management framework. Assistsin the composition and regular maintenance of policies, standards and procedures that support risk program execution. Supports a book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives, prioritization of risk management initiatives, and execute effective root cause analysis. Aids in the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Produces regular metric-focused and thematic updates that detail the effectiveness of issue remediation efforts. Coordinates with other functions (e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Support other risk programs including but not limited to Issue Management, Operational Risk Events, and Model Risk Management
Regulatory Engagement - Supports regulatory inquires, examinations, and audits in collaboration with internal stakeholders. Coordinates regulatory submissions, response, and report requirements, ensuring accuracy, completeness, and timely
Risk Governance & Reporting - Maintainsrisk reporting frameworks, dashboards and metrics to provide senior management with timely and actionable insights into risk profile and risk management activities. Prepares regular risk reports and presentations summarizing key risk indicators, risk trends, emerging risks, and risk mitigation efforts for financial and non-financial risk stripes
Foster a culture of teamwork, trust, respect, and inclusiveness
Qualification
Required
Bachelor's Degree and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk
OR
High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk
Preferred
Preferred Area of Study: Finance or Risk Management
Preferred Area of Experience: Incident Management in financial industry
License or Certification Type: CRCM, CERP, CCIM, CISM, GCIP - Preferred
Incident Management in financial industry
Experience in both First and Second Line program build and execution
Experience with data mining
Experience with project management
Knowledge of risk techniques, practices, and control frameworks
Knowledge of various banking and government regulatory requirements and processes
Knowledge of regulatory guidance pertaining to enterprise risk and operational risk
Ability to work effectively with associates, senior management, and various committees
Preferred Large Financial Institution (LFI) experience
Benefits
Variable incentives
Bonuses
Benefits
Other awards
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase