Chaparral Motorsports ยท 2 weeks ago
Call Center Sales Agent I
555 Location - San Bernardino, CA 92410
Full-time
Onsite
New Grad, Entry Level
$17/hr - $21/hrChaparral Motorsports is seeking a Call Center Sales Agent I to interface with customers and process order requests. The role involves providing information about products and services, handling customer inquiries, and ensuring customer satisfaction through effective communication and problem resolution.
MotorsportsTransportation
Responsibilities
Talking with potential customers by answering product and service questions; suggesting information about other products and services
Using the computer to Look up records and enter customer information
Process sales orders for motorcycle and ATV parts and accessories
Answer customer questions and deliver customer service
Determine and communicate prices for parts requested
Process change of address information
Process order cancellations and changes
Soliciting sale of feature, cross-selling, and up-selling products to customers
Completing any follow-up necessary to ensure complete and accurate service and customer satisfaction
Addressing complaints and customer concerns and bringing them to the attention of assigned Supervisor for further investigation and consideration. Resolving customer service issues within a reasonable level of authority
Displaying the ability to control calls and meet/exceed customer needs and expectations. Also displaying good judgment by enlisting the assistance of supervisory or mentor help when required
Displaying and understanding of, and the ability to, process International customer orders
Displaying development of product and technical knowledge, as well use of the Chaparral motorsports catalog and web resources
Displaying flexibility in work schedule
Qualification
Required
Knowledge of principles and processes for providing customer and personal services
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
Understanding the implications of new information for both current and future problem-solving and decision-making
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
Using mathematics to solve problems
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Understanding written sentences and paragraphs in work related documents
Using scientific rules and methods to solve problems
Talking to others to convey information effectively
Communicating effectively in writing as appropriate for the needs of the audience
Adjusting actions in relation to others' actions
Teaching others how to do something
Bringing others together and trying to reconcile differences
Persuading others to change their minds or behavior
Actively looking for ways to help people
Being aware of others' reactions and understanding why they react as they do
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed
Determining the kind of tools and equipment needed to do a job
Installing equipment, machines, wiring, or programs to meet specifications
Controlling operations of equipment or systems
Watching gauges, dials, or other indicators to make sure a machine is working properly
Analyzing needs and product requirements to create a design
Generating or adapting equipment and technology to serve user needs
Determining causes of operating errors and deciding what to do about it
Considering the relative costs and benefits of potential actions to choose the most appropriate one
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
Determining how money will be spent to get the work done, and accounting for these expenditures
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
Motivating, developing, and directing people as they work, identifying the best people for the job
Managing one's own time and the time of others
Company
Chaparral Motorsports
Chaparral Motorsports is recognized as one of the largest motorcycle accessory and vehicle dealerships in U.S.A.
Founded in 1980
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase