Liberty · 2 hours ago
Customer Service Representative
Merrick, NY
Full-time
Onsite
Entry Level
$23/hr - $23/hr
2+ years expLiberty is a growing renewable energy and utility company committed to delivering clean energy and water solutions. The Customer Service Representative will provide prompt and professional service to customers, support various departments, and ensure effective communication and satisfaction among customers and internal teams.
EnergyRecyclingRenewable EnergySustainabilityWaste ManagementWater
Responsibilities
Providing prompt, accurate, professional in-person, electronic and telephone service to internal and external customers
Supporting other departments as needed
Demonstrating ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying, and responding to customer needs effectively
Documenting customer related issues and summarizing research performed as it relates to all office operations
Facilitating customer service satisfaction and a smooth flow of information between all departments
Clearly and effectively communicating emergency information
Communicating research results effectively with internal and external customers as it relates to customers, office, field and accounting
Ability to communicate recommendations regarding policy development and implementation
Working requires the ability to read and process customer applications, street addresses, computerized information and related reports, accounting terms and spreadsheets, vendor invoices, state statutes, federal laws, service area maps, correspondence and legal documents and contracts, and property legal descriptions at a college level
Ability to perform math calculations (add, subtract, estimate) and understand and detect errors in meter readings and billing calculations
Work is widely varied, to include involvement with customers, customer service operations, field operations and accounting
Making decisions that are within Liberty’s business standards and guidelines; and New York rules and regulations, seeking assistance when necessary
Performing duties and function effectively with minimal supervision
Qualification
Required
High School Diploma or GED required
2-year experience working in a customer service environment handling incoming/outgoing calls required
Knowledge of computer systems and Microsoft Office (Excel & Word) required
Must be available during emergencies and be flexible with working longer shifts and additional hours required
Demonstrate ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying, and responding to customer needs effectively
Excellent written and verbal communication skills required
Ability to set priorities, plan and coordinate work activities to accomplish work objectives
Experience with use of cash register, receiving and posting payments
Facilitate customer service satisfaction and a smooth flow of information between all departments
Clearly and effectively communicate emergency information
Communicate research results effectively with internal and external customers as it relates to customers, office, field and accounting
Ability to communicate recommendations regarding policy development and implementation
Work requires the ability to read and process customer applications, street addresses, computerized information and related reports, accounting terms and spreadsheets, vendor invoices, state statutes, federal laws, service area maps, correspondence and legal documents and contracts, and property legal descriptions at a college level
Ability to perform math calculations (add, subtract, estimate). Ability understand and detect errors in meter readings and billing calculations
Work requires the ability to document customer related issues and summarize research performed as it relates to all office operations. Documentation of follow-up, prepare and maintain reports and records
Work is widely varied, to include involvement with customers, customer service operations, field operations and accounting. Must learn and understand the interdependency of all company operations and be able to analyze and prioritize situations as they arise on a daily basis
Capable of making decisions that are within Liberty's business standards and guidelines; and New York rules and regulations, seeking assistance when necessary. Must be able to perform duties and function effectively with minimal supervision
Valid driver's license is required
Preferred
Associate Degree preferred
Experience with accounting or billing software a plus
Experience with electronic data storage processes, ability to organize, plan and simplify business-filing systems preferred
Benefits
401k with Company match
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
Company
Liberty
The services we provide directly affect and are essential to our customers’ quality of life and wellbeing.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Wendy Deckard
Human Resources Business Partner
Recent News
NH Business Review
2026-01-22
Missouri Business Alert
2025-07-24
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