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Sonova Group · 6 days ago

Inside Sales Supervisor

Aurora (IL), United States

Full-time

Hybrid

Mid, Senior Level

$68K/yr - $80K/yr

5+ years exp

Sonova Group is a leading company in the hearing industry, and they are seeking an Inside Sales Supervisor to oversee the inside sales support for their East or West territories. This role involves managing Account Specialists, conducting training, and ensuring effective customer relations and sales techniques.

Medical Device

Responsibilities

Coordinate and supervise training processes for new Account Specialists and provide on-going training for existing personnel

Bi-weekly territory performance review

Supervise Account Specialists utilization of CRM and sales tools and recommends opportunities for improvement

Conduct bi-monthly 1:1 coaching meeting with each member of their team

Recommend opportunities for improvement of inside sales technique or approach based on observations

Perform direct customer follow-up (including both verbal and written responses) on all difficult or unusual customer care issues

Be liaison for Account Specialists with the Regional Directors

Assure weekly meetings with Account Specialist and Account Manager

Manage Vendor Registration

Other duties as assigned

Qualification

Sales experienceSupervisory experienceCRM proficiencySupply Chain ManagementMS Office SuiteEffective communicationInterpersonal skillsTime managementProblem solvingRelationship building

Required

High School Diploma or equivalent required

5+ years experience in a direct sales capacity, preferably in within the hearing industry

Effective verbal and written English communication and compelling sales skills

Excellent interpersonal skills with a keen customer- and team-orientation

Must be good at building and maintaining relationships, and be able to lead by example

Strong time management, organizational, and prioritization skills, with the ability and commitment to follow up

Excellent analytical and proactive problem solving skills, with an ability to make sales and supervisory decisions based on customer needs and company policies

Self-starter, with a proven track record in sales

Proficient computer skills in MS Office Suite and a strong technical aptitude

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova