Brightree ยท 13 hours ago
Technical Support Engineer, Tier 2
United States
Full-time
Remote
Entry, Mid Level
$32.97/hr - $49.45/hr
2+ years expBrightree is a wholly owned subsidiary of ResMed, focused on cloud-based patient management software. The Technical Support Engineer will provide technical and engineering support to customers and internal teams, ensuring high-quality responses to customer queries and maintaining ResMed products.
Business IntelligenceHealth CareHospitalInformation TechnologySoftware
Responsibilities
Triage and prioritize escalated customer cases from the Customer Support team
Communicate with customers to precisely define software cases
Use SQL server database queries and scripts to gather detailed information on customer support cases
Identify and provide workarounds for customer cases whenever possible
Design, test and implement data scripts
Communicate case resolutions to customers
Provide best practice direction on software use to help users avoid recurrence of cases
Document software defects using defect tracking system and report defects to software engineers
Qualification
Required
2+ years of work experience, preferably in a healthcare software environment
Must demonstrate an ability to learn complex business software and master best practice use of the software
Must have excellent attention to detail and the understanding of how to investigate and trouble-shoot software issues and find workarounds to those issues
Must have strong technical skills, including an ability to understand complex SQL syntax for investigating software issues and making changes to data
Strong analytical capabilities, data analysis techniques and common database query skills
Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
Strong interpersonal and communication skills
Experience working in a SaaS model a plus
Proficient in the Windows operating system
Ability to manage multiple concurrent priorities and meeting deadlines
Bachelor's Degree or Equivalent Experience
2+ years of SQL experience, preferably in SQL Server
Brightree software experience
Basic understanding of the DME industry
Basic understanding of medical billing
Call center experience
Customer Support
Benefits
Comprehensive medical
Vision
Dental
Life
AD&D
Short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Fifteen days Paid Time Off (PTO)
11 paid holidays plus 3 floating days
14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members
Company
Brightree
Brightree HME / DME Software, Pharmacy Solutions, Home Infusion
501-1000 employees
H1B Sponsorship
Brightree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (10)
2022 (11)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Battery Ventures
2016-02-22Acquired
2008-07-15Series Unknown
Leadership Team
Cynthia Arceneaux, SHRM-CP, PHR
People Business Partner
Robert (Rob) Payne
HR Leader/Business Partner
Recent News
Seattle TechFlash
2025-09-01
2025-06-24
Company data provided by crunchbase