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Gallery Residential · 6 days ago

Regional Director

Knoxville, TN

Full-time

Onsite

Director/Executive

Gallery Residential is a property management company seeking a Regional Director to oversee a portfolio of multifamily properties. This role involves implementing property management strategies, ensuring compliance with industry standards, and fostering positive relationships with clients and team members.

Property ManagementResidential

Responsibilities

Partner with Director of Operations to develop and implement the policies, procedures, and practices for Gallery Residential

Lead teams based on the core values of Gallery Residential and promote the positive culture

Develop the annual budgets for the properties in the Regional Director’s portfolio and ensure that the property is achieving the approved business plan

Works with accounting team to evaluate financial statements, reconcile monthly statements against approved budget and address how to resolve gaps in the financial performance

Create a strong and positive relationship with clients and communicate on a regular basis

Recruit, interview, hire and train team members reporting into Regional Director’s portfolio

Promotes positive client satisfaction through the analysis of reputation management reporting and rewarding team members for positive results

Research, develop, and implement best practices, procedures, and metrics to increase the productivity, efficiency, and reporting capabilities of the department

Involved with the presentations to new business clients by presenting ideas and analysis for prospective properties

Ensures that the appearance of the communities meet Gallery Residential and owner’s expectations by performing monthly inspections and audits. Any concerns should be reported to senior leadership and ownership

Facilitate regular training sessions with team members, identify training needs, and recommend additional training for the properties in the portfolio as needed

Enforce all departmental and company-wide policies, procedures, and performance standards and provide coaching and corrective discipline, as necessary

Assist marketing team to implement various marketing strategies for each property

Ensure sites are complying with all policies, requirements, and compliance as it relates to safety, the reporting of unsafe work practices, and accident prevention and reporting

Develop and maintain successful relationships internally and externally with the various stakeholders by maintaining confidentiality in sensitive matters and having the ability to influence and negotiate the successful resolution of inquiries and disputes

Attend association meetings as needed to become familiar with the industry needs, foster and maintain a good working relationship, and to address issues as they arise

Provide ongoing support and input to the client’s development and acquisition teams concerning current design trends that are critical to the programming, marketing, branding, and leasing of the portfolio

Oversees compliance with the Company’s established policies and procedures by communicating organizational standards and regulatory requirements, and by identifying, reporting, and correcting violations or infractions. Responsible for overseeing the teaching and training of the established policies and procedures to team members

Practices proper safety techniques in accordance with Company, property, and departmental policies, and procedures. Responsible for overseeing the teaching and training of the established safety policies and procedures to team members

Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s)

Identifies areas for improvement and offers suggestions to improve the property's efficiency, profitability, and productivity

Collaborate with department heads to ensure vision and culture of the company is implemented

Maintain and expand relationships with vendor partners

Assist other key leaders with all projects and assignments

Qualification

Property ManagementFinancial ManagementTeam LeadershipChange ManagementSales SkillsProject ManagementCustomer ServiceMathematical SkillsSupervisory SkillsIndustry CertificationsProperty Management SoftwareCommunication Skills

Required

College degree is preferred

Employment history that demonstrates progressive levels of accountability and responsibility in the application and usage of property management and residential multi-housing business principles

Demonstrated knowledge and skills in executing sales, customer service, revenue/expense management, and financial business plans

Demonstrated ability to read, write, and communicate effectively to comprehend and complete business plans, financial documents, and legal documents

Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages

Senior-level experience and skills in leading and managing others, including demonstrated skills in interviewing, on-boarding, directing, evaluating performance, and making effective talent management decisions

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs

Proficient in using property management software

This job has supervisory responsibilities of corporate and onsite employees