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RR Donnelley · 9 hours ago

Sr Document Production Associate (Monday-Friday 9am-6pm)

Wheeling, WV

Full-time

Hybrid

Mid, Senior Level

$18.55/hr - $20.44/hr

3+ years exp

RR Donnelley is a global business support services company with a long history of providing administrative support and document production services. The Senior Document Production Associate will be responsible for delivering high-quality document production services, managing workflows, and ensuring client satisfaction through effective communication and quality assurance.

Marketing & Advertising

Responsibilities

Perform document production work according to established policies and procedures

Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle

Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction

Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions

Assist with coordination of document production services, preparation, intake, and workflow within team

Troubleshoot more complex software or hardware problems

Utilize appropriate logs and/or tracking software for all assigned work

Meet contracted deadlines for accepting, completing, and delivering all work

Communicate with peers, supervisor or client on job or deadline issues

Help foster a proactive environment of continuous service enhancement and relationship building with the client

Handle sensitive and/or confidential documents and information

Perform Quality Assurance on work of others

Train more junior staff members

Assist peer teams with proofreading, design or other document production and preparation, as needed

Complete other tasks and assignments as assigned by management

Interact with clients in person, over the phone or electronically

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Qualification

Document productionMS OfficeWord processingLegal timekeeping systemsCustomer serviceAttention to detailCommunication skillsTeamworkSelf-motivated

Required

Highschool diploma or equivalent required

Minimum 3 years' experience preferably in a legal, banking or large corporate environment

Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills

Ability to work in a fast-paced, team environment, working both independently and collaboratively

Ability to prioritize work, balance projects and meet deadlines in a timely manner

Strong attention to detail with good organizational skills and emphasis on accuracy and quality

Ability to handle sensitive and/or confidential documents and information

Ability to make independent decisions that conform to business needs and policy

Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level

Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure

Must be self-motivated with positive can-do attitude

Proven customer service skills are required to create, maintain and enhance customer relationships

Must be able to interact effectively with multi-functional and diverse backgrounds

Preferred

Higher level education preferred or equivalent work experience

Document production, word processing experience preferred

Knowledge of a legal timekeeping or job tracking system is preferred

Benefits

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees