Lowell Community Health Center · 19 hours ago
Patient Service Representative
Lowell, MA
Full-time
Onsite
New Grad, Entry LevelLowell Community Health Center is a community-based health care organization that seeks a Dental Patient Service Representative. This role is integral to the dental healthcare team, responsible for managing patient intake, scheduling appointments, and providing excellent customer service.
CommunitiesHealth CareHospitalityMedical
Responsibilities
Serve as the primary point of contact for patients, addressing inquiries, providing information, and ensuring effective communication between patients and healthcare providers
Greet patients and visitors with a warm and friendly demeanor
Check in patients for their appointments and verify personal information
Direct patients to appropriate waiting areas or examination rooms
Facilitate patient registration, verify insurance information, and ensure accurate data entry in the electronic health record (EHR) system
Schedule, reschedule, or cancel patient appointments as needed
Provide information about appointment times and preparation requirements
Triage and schedule appointments for urgent dental needs
Perform appointment confirmation calls
Monitor schedule to ensure all open slots are filled with patient appointments
Follow up on cancelled or no showed appointments to ensure patients return for dental care
Deliver exceptional customer service, creating a welcoming environment for patients and visitors
Resolve patient complaints and issues in a professional and timely manner
Address patient inquiries or direct them to the appropriate staff members
Communicate with care team to ensure smooth patient flow
Maintain and update patient records in electronic health record (EHR) systems
Collect co-pays and other payments, providing receipts as required
Manage patient intake forms and other documentation
Submit and monitor prior-authorization and pre-estimate information to insurance companies
Monitor dental department email, phone lines, mailboxes, and EHR messages
Manage incoming and outgoing dental referrals, including arranging transportation as needed
Keep the front desk area clean and organized
Ensure patient confidentiality and comply with HIPAA regulations
Maintain office supplies and request restocking when necessary
Work collaboratively with dental staff, including but not limited to dentists, hygienists, and dental assistants
Assist in coordinating patient referrals to specialists or other departments
Qualification
Required
High school diploma or equivalent; additional education in healthcare administration or a related field is a plus
Effective communication and interpersonal skills
Proficiency in Microsoft Office and EHR systems
Ability to handle multiple tasks and work under pressure
Knowledge of HIPAA and other healthcare regulations is beneficial
Preferred
Experience in a healthcare or customer service environment is preferred
Bi-lingual language skills are highly preferred
Company
Lowell Community Health Center
Lowell Community Health Center provides caring, quality, and culturally competent health services to the people of greater lowell.
Founded in 1970
201-500 employees
H1B Sponsorship
Lowell Community Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (3)
2022 (5)
2021 (1)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$0.5M2023-09-19Grant· $0.5M
Leadership Team
Susan Levine
Chief Executive Officer
Elizabeth Ann Hale DNP, RN, CENP
Chief Clinical Officer
Recent News
Crunchbase News
2025-11-10
Lowell Community Health Center
2025-02-18
Company data provided by crunchbase