US Foods · 6 days ago
Customer Service Manager - Stock Yards Charlotte
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
$60K/yr - $90K/yr
5+ years expUS Foods has been providing chefs with expertly cut and portioned beef and pork for over 120 years. They are seeking a Customer Service Manager to supervise and direct the daily activities of the Customer Service Representatives, ensuring timely and accurate responses to customers while managing all aspects of the team’s function.
E-CommerceFood and BeverageFood ProcessingSnack Food
Responsibilities
Manage all aspects of the Customer Service team and function, as well as all supervisory responsibilities, including, but not limited to, staffing/hiring, performance management, training and development, employment actions, and other similar Human Resources’ activities (e.g., dispute resolution, vacation approvals, approvals for paid, unpaid leave, merit increases, etc.)
Evaluate the ongoing effectiveness of the Customer Service team and relevant service and systems. Develop and implement customer service procedures as necessary. Coordinate activities with other departments to meet customer needs
Monitor call statistics (e.g., number of calls, both inbound and outbound, average call length, number of calls escalated, etc.) to assess Customer Service Representative performance against key performance indicators
Coordinate required training for Customer Service Representatives
Determine CSR schedules to ensure adequate coverage of all inbound/outbound customer and Account Executive calls throughout each business day
Assist Customer Service Representatives in escalating inquiries to location functions as needed including operations, replenishment, pricing, and category management
Qualification
Required
High School diploma or equivalent required
At least five (5) years of previous customer service experience required
At least two (2) years of previous management experience required
Strong computer skills including a working knowledge of Microsoft Word, Outlook and Excel required
Strong verbal communication and interpersonal skills and problem-resolution abilities required
Candidate should have a customer service orientation, with the ability to influence and persuade customers to purchase products
Strong people management skills required
Must also be able to process multiple issues simultaneously, driving them to successful resolution
Preferred
Bachelor's degree preferred
Food service/distribution experience preferred
Previous sales experience preferred, but not required
Benefits
Health insurance
Pre-tax spending accounts
Retirement benefits
Paid time off
Short-term and long-term disability
Employee stock purchase plan
Life insurance
Company
US Foods
US Foods is a foodservice distributor that provides its customers with innovative food offerings and a suite of business solutions.
10001+ employees
H1B Sponsorship
US Foods has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (5)
2022 (6)
2021 (6)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$2BKey Investors
National Safety CouncilKohlberg Kravis RobertsCommonwealth's Opportunity Fund
2025-06-25Grant· $0.02M
2024-09-27Post Ipo Debt· $500M
2023-09-11Post Ipo Debt· $1B
Leadership Team
Dirk Locascio
Chief Financial Officer
G
Greg Schaffner
Regional President
Recent News
2026-01-17
2026-01-08
vegconomist - the vegan business magazine
2026-01-08
Company data provided by crunchbase