HUB International · 2 hours ago
Customer Service Representative
Irving, TX
Full-time
Hybrid
Entry Level
1+ years expHUB International is an industry leader in managing lending risk associated with loan-level collateral for financial institutions. The Customer Service Representative is responsible for providing superior customer service to customers and insurance agents, answering calls, and assisting with insurance documentation.
Financial ServicesInsuranceInsurTechRisk Management
Responsibilities
Field inbound and outbound calls to customers and insurance agents while providing superior customer service across all escrow and non-escrow insurance products
Key in and validate data received in order to update loan records
Match insurance documents to loan records in the Miniter Ecommerce System
Train to additional supplemental processes based on business need
Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily production goals
Actively participate in all training sessions, team meetings, department meetings and One-on-one meetings
Participate and/or collaborate in assignments and special projects
Attends industry related continuing education training and courses
Other responsibilities as directed
Qualification
Required
10 key typing: Minimum 32 WPM
Reading Comprehension: Understanding company manuals step-by-step
a working knowledge of Windows computer environment & Office software
Organizational skills required
Skills testing may be required
Demonstrates sound judgment and decision-making skills
Shows strong reasoning and problem-solving skills
Ability to multi-task
Excellent time management and organization skills
Ability to work both independently and co-operatively with others
Ability and willingness to utilize company's computer system and software
Willingness to attend educational classes is desired
1-2 years of relevant experience
High school or equivalent
Benefits
HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
FSA available
Dental plans through BCBSIL
Vision insurance through VSP
Employer paid Short Term Disability
Employer paid Life Insurance – 2x your salary
401k -Company matching
10 paid Holidays
Floating Holidays and Personal days
Accrue Vacation and Sick time from day 1
Tuition Reimbursement
Company
HUB International
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.5BKey Investors
Leonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
Leadership Team
Marc Cohen
Chairman of the Board and CEO
Joseph C. Hyde
Chief Financial Officer
Recent News
Calgary Herald
2026-01-11
Company data provided by crunchbase