Customer Success Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

Aldoa · 14 hours ago

Customer Success Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$55K/yr - $75K/yr
date1+ years exp

Aldoa is a modern software company focused on transforming the engineering services industry. As a Customer Success Engineer, you will manage customer success and help firms modernize their workflows while building systems to support scalability.

Commercial Real EstateEnvironmental ConsultingEnvironmental EngineeringSaaSSoftware
Hiring Manager
Zach Ellenberg
linkedin

Responsibilities

Serve as a primary point of contact for assigned customers - building trusted, long-term relationships
Provide thoughtful, responsive support via email, video calls, and phone conversations
Build and maintain customer environments, including creating and managing various forms, templates, and configurations
Teach & train customers on how to use our product as we continuously release new features
Capture patterns in customer feedback, requests, and edge cases, and translate them into structured product insights
Collaborate with product and engineering to ensure real-world customer needs influence product roadmap decisions
Contribute to customer-facing and internal documentation that supports scale and consistency

Qualification

Customer-facing experienceTechnical implementation skillsWorkflow designSQL knowledgeEngineering services experienceManage prioritiesCommunication skillsDetail-oriented

Required

1–3+ years of experience in a technical, customer-facing, or implementation-focused role
Strong ability to understand complex workflows and translate them into structured systems
Comfort working with both customers and internal teams to drive clarity and alignment
Detail-oriented, especially when working with templates, forms, and structured data
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-moving environment

Preferred

Experience in the engineering services industry (with an emphasis on materials testing and geotechnical/environmental workflows)
Working knowledge of SQL (e.g., querying data to investigate issues, validate configurations, or support reporting & analysis)
Familiarity with ASTM, AASHTO, or other industry standards

Benefits

Long-term incentive in the form of a new hire equity grant.
Comprehensive health, vision, and dental plans.
Flexible time off policy.

Company

Aldoa

twittertwitter
company-logo
All-in-one project management software purpose-built for environmental consulting and engineering firms
dateFounded in 2021
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.aldoa.com/

Funding

Current Stage
Early Stage
Total Funding
$1.2M
2021-08-03Pre Seed· $1.2M

Leadership Team

leader-logo
Adam Loewentheil
Founder
linkedin
leader-logo
Jake Wright
Founder
linkedin
Company data provided by crunchbase