Coury Hospitality · 1 week ago
Catering Sales Manager - Aloft Dallas
Aloft Dallas Downtown, 1033 Young St, Dallas, Texas, United States of America
Full-time
Onsite
Entry, Mid Level
2+ years expCoury Hospitality is seeking a Catering Sales Manager for the Aloft Dallas Downtown, a vibrant hotel known for its energy and modern hospitality. The Catering Sales Manager will be responsible for booking and servicing events, ensuring customer satisfaction, and meeting budgeted revenue goals through proactive sales strategies and relationship building.
Hospitality
Responsibilities
Provide the highest quality of service to the customer at all times. Quick and timely responses to all calls, emails and leads (no later than 24 hours)
Solicit and secure business for Hotel through a proactive, focused sales approach using all available technology to identify comp set accounts, new customers in the market while continuing to saturate existing accounts. Must be able to fill schedule with continuous stream of customer contacts on property, on location or via the telephone and internet
Develop strong, professional long term business relationships. Attend networking events, become member of civic organization and/or industry associations
Must have clear understanding of the hotel’s business strategies and goals to determine individual action plans to meet those goals
Create banquet event orders (BEOs) with all set up, A/V and food and beverage requirements needed for group
Ensure all BEOs are signed by the client and distributed to the Banquet and Culinary team in accordance with the guidelines set forth by Hotel
Ensure correct billing information is obtained and followed along with any deposit schedules that may be necessary
Maintain accurate information and revenues in Delphi at all times to ensure accurate forecasting
Create and Maintain neatly organized files with all required and appropriate information
Attend all BEO meetings and all other departmental meetings set forth by GM or DOSM and DOC
Work closely with Banquet Department on operations and event execution
Be on site to greet all groups upon arrival; onsite and visible to groups throughout the duration of their event – checking to ensure everything is running smoothly and that clients are happy and satisfied
Follow-up with client after function by phone to ensure customer satisfaction, thank them for the business and to address any possible challenges
Follow-up with various departments to ensure any necessary feedback is communicated
Follow through on billing to ensure all monies are collected
Assist other sales/catering mangers with site inspections as required
Participate in all property specific customer functions
Assist with reporting as necessary (monthly location reports, capture rate reporting, annual sales plan, property level account reporting and ad-hoc requests)
Provide operational support during shows, help drive sales initiatives set forth by DOSM and DOC with team members and conduct or attend training as needed
Wear professional attire and always represent hotel to the best of your ability
Maintain a positive, cooperative work environment between staff and management in accordance with company values
Any other duties or activities set forth by immediate supervisor or General Manager
Qualification
Required
Minimum 2 (two) years previous experience as a Catering Manager in a Marriott luxury hotel setting preferred
Minimum 2 (two) years previous experience with Marriott CI/TY preferred
The ability to negotiate, influence and sell
Excellent time management, self-management and self-motivation. Must be organizationally savvy with a keen focus on detail
Ability to maintain composure under pressure
Possess determination and commitment to achieve financial expectations
Have deep desire to always produce quality results – taking pride in work
Flexible schedule to include evenings, weekends and holidays as dictated by business demands
Demonstrate resilience and flexibility in the face of change
An innate desire to exceed guest expectations and have an uncompromising approach to service and follow through
Candidates may be called upon to work extended workweeks, including weekends or holidays, to accommodate a client's needs as well as any functions they are overseeing
Company
Coury Hospitality
Coury Hospitality focus on listening and learning from each other translates into a progressive and respectful approach.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Coury
Chairman/CEO
Tom Santora
Chief Growth & Strategy Officer
Recent News
Dallas Business Journal
2025-02-11
Louisville Business First
2024-01-06
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