Shentel · 12 hours ago
Technical Support Rep I
Blacksburg, VA, USA
Full-time
Onsite
Entry Level
1+ years expShenandoah Telecommunications Company (Shentel) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. As a Technical Support Representative, you will serve as a front-line representative, engaging in troubleshooting with customers and promoting quality customer experiences.
Telecommunications
Responsibilities
Promote quality customer experience with honest and committed customer care
Engage in real-time troubleshooting with customers to resolve technical issues
Educate residential Shentel customers about the installation and use of products
Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience
Qualification
Required
Your reputation as a successful customer service professional who meets and exceeds goals
Your high school diploma or equivalent
One year of customer service or call center experience
Benefits
World class 401(k) – up to 8% company contribution
Medical, dental, vision, and life insurance with company subsidies
Up to 3 weeks of PTO and up to 9 paid holidays
Company
Shentel
We’re Shentel. We may be new to you, but we’ve been in business since 1902. Back then.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$567.4M2025-11-20Post Ipo Debt· $567.4M
2000-01-21IPO
Leadership Team
Edward McKay
President & CEO
Recent News
2025-12-08
Shenandoah Telecommunications Company
2025-12-04
Shenandoah Telecommunications Co
2025-12-02
Company data provided by crunchbase