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Clover Sonoma · 14 hours ago

Desktop Support Technician

Petaluma, CA

Full-time

Onsite

Senior Level

$38/hr - $45/hr

5+ years exp

Clover Sonoma is a purpose-driven, certified B corporation committed to sustainability and providing healthy products. They are seeking an experienced Desktop Support Technician to provide exceptional end-user and systems support across all locations, ensuring technology uptime in a fast-paced manufacturing environment.

Food and BeverageFood ProcessingService Industry

Comp. & Benefits

Responsibilities

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals (Windows, macOS, iOS, Android)

Complete and update help desk tickets with detailed resolution notes and supporting documentation

Follow up with users to ensure root-cause resolution and long-term issue prevention

Provide backup support for servers, applications, and network-related issues as needed

Deliver responsive, customer-focused IT support with professionalism and empathy

Support remote employees and distributors using VPN, RDP, and other secure remote tools

Support and maintain Google Workspace accounts

Support and troubleshoot Route Accounting handheld devices and Warehouse Mobility systems

Monitor, maintain, and schedule preventive maintenance for mission-critical IT equipment

Ensure all IT maintenance contracts, warranties, and service agreements are current and updated in the help desk

Install, configure, and maintain Windows 10/11, macOS, and Office 365 environments

Support and manage VoIP phone systems, printers, scanners, and A/V setups for conference rooms

Maintain inventory of IT assets, hardware, and peripherals; track software licenses and renewals through the help desk system

Set up and manage cellular devices for employees; review usage reports and identify cost-saving or technology upgrade opportunities

Assist in network and server administration, including Active Directory management, user provisioning, and file share permissions

Coordinate with the infrastructure team on network connectivity, Wi-Fi performance, and hardware replacement cycles

Create and maintain up-to-date IT documentation, including configurations, policies, and procedures

Ensure compliance with IT security, FDA/GMP, SQF, and data protection standards

Document all processes related to job duties within the IT Documentation Directory

Participate in audits and ensure adherence to cybersecurity and compliance protocols

Provide early shift coverage to align with production start times and operational needs

Participate in a rotating 24/7 on-call schedule for critical system support

Collaborate with vendors for hardware, software, and system maintenance or upgrades

Travel as needed between Petaluma sites and remote distributor locations within Northern California

Qualification

Windows 10/11MacOSGoogle WorkspaceActive DirectoryOffice 365Route AccountingWarehouse MobilityVoIP systemsCustomer serviceGMP complianceFDA complianceSQF complianceCompTIA A+Network+Microsoft MCPApple ACSPBilingual English/SpanishDocumentationTime management