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Cross Country Healthcare · 3 days ago

Program Coordinator- Canton, MA

Canton, MA, USA

Full-time

Onsite

Entry Level

$23/hr - $23/hr

1+ years exp

Cross Country Healthcare is a market-leading, tech-enabled workforce solutions and advisory firm. The Program Coordinator provides operational, administrative, and customer support to ensure the effective delivery of homecare services for PACE programs, focusing on caregiver and client relations.

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Responsibilities

Assist caregivers with onboarding, orientation, credentialing, and system access

Provide ongoing support to field staff by addressing questions, resolving issues, and ensuring they have the resources needed for successful assignments

Maintain accurate and current records of caregiver credentials, certifications, and licensures

Communicate updates, policy changes, and assignment details clearly and promptly

Support HCPs with timekeeping, payroll, and schedule confirmations

Manage HCP timekeeping issues (e.g., missed punches, errors) and review timecards for processing to ensure accuracy and time corrections in a timely manager to avoid payment errors

Serve as a primary contact for PACE program clients, addressing inquiries and concerns promptly and professionally

Build and maintain positive relationships with internal and external stakeholders to ensure service satisfaction

Conduct periodic client satisfaction checks and follow up on feedback to improve service delivery

Ensure client-specific requirements, policies, and procedures are accurately documented and shared with caregivers

Work with Compliance team to ensure caregiver are compliant with all regulatory, licensing, and agency standards

Maintain and update databases, internal systems, and client portals with accurate caregiver and client information

Support audits by ensuring complete and accurate documentation is available when needed

Generate, prepare, and distribute reports for internal teams and client review

Assist with creating confirmation letters, client-facing communications, and process documentation

Act as a liaison between caregivers, clients, and internal departments to ensure alignment and issue resolution

Communicate clearly and consistently with all stakeholders to ensure smooth service delivery

Provide backup coverage for colleagues to ensure uninterrupted client and caregiver support

Represent Cross Country Healthcare with professionalism and integrity in all interactions

May require on-call coverage as needed

Other duties as assigned

Qualification

Client support experienceHealthcare regulations knowledgeMicrosoft Office SuiteVMS technology experienceBilingualOrganizational skillsTime management skillsCommunication skillsProblem-solving abilitiesRelationship-building abilities