Generator · 2 days ago
Assistant Front Office Manager
New York, United States
Full-time
Onsite
Entry, Mid Level
1+ years expGenerator is a shared accommodation lifestyle brand seeking an exceptional and passionate Assistant Front Office Manager to support the Director and Assistant Director of Front Office. The role involves maximizing sales and customer satisfaction, training staff, and addressing customer issues empathetically.
Hospitality
No H1B
Responsibilities
Supporting and reporting into the Assistant Director of Front Office
To ensure the standards of work expected are being achieved, thereby maximising sales, revenue and customer satisfaction, measurable by internal and external guest ratings
To respond to all customer issues/complaints in a caring and empathetic manner. Listen and show you care by giving your undivided attention and handle any issues/complaints immediately, within your authorisations
To train new and existing staff on all Reception Functions in line with the Standard Operating Procedures Handbook and the Training Schedule issued by your Manager
To continually monitor staff customer service standards and ensure that staff are providing correct and up to date information to guests and customer service standards are being maintained. Follow up with any staff on any areas that need improving
Attend FLSD training and pass on-site test for property
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description
Qualification
Required
Outgoing, bubbly personality with a real passion for your role
A positive approach, excellent organisational skills, and a passion for producing high quality customer care
Strong team player with excellent communication skills
Ability to work in a fast-paced environment
Passionate for hospitality and the youth travel market
Strong leadership skills with ability to coach, mentor, train and develop crew members
Fluent in English and knowledge of a second language is desirable
Hands-on experience
Available to work as reasonably needed in line with business requirements
At least one year's previous Reception Supervisory experience
Previous experience in leading and motivating a team
Competent level of IT proficiency
Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA)
If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment
This position does not offer sponsorship of Work Visas
Benefits
Birthday holiday in addition to your yearly holiday allocation
Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
Employee Bounty Program providing opportunities to earn generous financial rewards for new hire referrals with no cap on number of referrals made
Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
2 free nights’ accommodation across any of our Generator x Freehand properties globally
Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
International career opportunities so you can travel the world while working with us (win-win!)
Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
Online learning tools to help you develop, learn and grow
Company
Generator
Voted by Fast Company as one of the top 50 Most Innovative Global Companies, Generator provides unique, experience and design-led accommodation options located in 16 destinations across Europe & the U.S.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase