Frontera Group · 5 hours ago
Customer Support Specialist
United States
Full-time
Remote
Entry Level
$55K/yr - $65K/yr
1+ years expFrontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We are seeking a detail-oriented Customer Support Specialist to provide Tier 1 customer support, resolve common issues, and ensure users have a positive experience with our product.
Marketing & Advertising
Responsibilities
Serve as the first point of contact for customer support inquiries
Resolve Tier 1 support issues by answering product questions, addressing common user errors, and guiding users through workflows
Identify when issues need to be escalated and route them appropriately to Product or Engineering
Provide clear, timely, and empathetic communication to customers
Track and document support requests, patterns, and resolutions using a ticketing system
Maintain a high standard of customer experience and professionalism
Contribute feedback on recurring customer questions or friction points to help improve documentation and product experience
Support internal teams with basic product questions as needed
Qualification
Required
1–3 years of relevant experience in customer support, customer service, or a customer-facing role
Previous experience using a ticketing platform (e.g., Zendesk, Freshdesk, HubSpot, or similar)
Strong customer service mindset with excellent written and verbal communication skills
Ability to explain concepts clearly and patiently to non-technical users
Organized and detail-oriented with the ability to manage multiple support requests
Comfortable learning new tools and product workflows
Ability to follow established processes while delivering a high-quality customer experience
Positive attitude and strong sense of ownership over customer outcomes
Preferred
Experience supporting software or technology products
Experience in healthcare, health tech, or a regulated environment
Benefits
Competitive salary and benefits package.
Company
Frontera Group
Early-stage boutique venture capital firm
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase